Client Services Manager - Online Brand Protection (OBP)

Our Client is the global leader in protecting, authenticating, and enhancing customers' brands, services and revenues. They deliver a comprehensive suite of end-to-end solutions, including advanced physical security technologies, supply chain track and trace services, and online/e-commerce monitoring and analysis. Becoming part of this team will place you at the forefront of protecting consumers from counterfeit goods and other illegal online activity. We work with clients in industries ranging from pharmaceuticals to luxury goods, keeping track of their online footprint, and allowing them to quickly combat illicit online activity. As a Client Services Manager you will become the reliable point of contact for your customers; responsible for the delivery of successful online brand protection programs. The CSM owns the business relationship with their clients and ensures their clients have a successful experience. The CSM also acts as an internal advocate for the client working with all departments within the Online Brand Protection department to insure the client achieves the goals outlined for the program. Your responsibility is to support the retention, satisfaction, and growth of our clients through the use of the Online InSight Portal In this role you will operate under the supervision of the Program Director, Online Brand Protection. Key Responsibilities / Duties: Ensure successful delivery of OBP programs to select clients are they are defined Lead internal teams with effective solutions that meet client specific needs to ensure growth and retention Build, maintain and grow relationship with customer points of contact throughout the clients organization Provide consultative insight and knowledge to clients based on industry trends and technology Manage program expectations and delivery requirements Effectively communicate and deliver reports along with suggestions for continuous improvement Coordinate with internal teams to ensure quality and timely deliverables On-board new clients; gather necessary documentation and communicate needs internally Become proficient with all internal software to use, demonstrate, and train external users Qualifications Work Experience / Knowledge: 1 -2 years of work experience in a client facing role Highly detail-oriented Minimum of BA/BS or equivalent job experience Ability to manage multiple projects simultaneously Ability to conduct analysis and present data in a meaningful way Skills / Other Personal Attributes Required: Proficient with MS Office (Outlook, Word and PowerPoint) Strong organizational, prioritization skills; to meet high volume and speed expectations Open minded, flexible, and willing to work with others Strong written and verbal communication skills Excellent time management skills #LI-JW1

Created: 2026-03-10