Automotive Assistant Service Manager

South Shore CDJR is a fast-growing dealership. We are interested in employing a high energy customer-focused individual to lead our Express Lane Service Department to high levels of production and customer and employee retention. You Need Several years Dealership Service Advisor experienceExpress Lane ExperienceHigh CSI and customer-focusedExperience managing 15+ employees preferredADP/CDK Dealer Services Experience a MUSTAbility to work independently and be self-motivatedGreat attitude with high-energy personalityExcellent employee coaching skillsProfessional appearance and work ethicAbility to work well in a sales and service driven environment What We Offer  Medical, Dental & Vision Insurance 401K PlanPaid time off and vacationShort/Long Term DisabilityGrowth opportunities Paid TrainingEmployee vehicle purchase plansFamily owned and operatedLong term job securityHealth and wellness Discounts on products and servicesAbove average industry pay Responsibilities Hire, train, develop and motivate the service Express Lane staff and monitor their performance.Forecast goals and objectives for the Express department and ensure they are met.Ensure that common courtesy is shown to all customers by every service department employee to promote customer satisfaction.Maintain daily sales and production records as required by dealership management.Develop and monitor budgets for the service  Express department and keep dealership management informed of variances.Ensure that the service department meets all customer satisfaction (CSI) and financial goals.Establish and maintain good working relationships with our customers to encourage repeat and referral business.Handle customer complaints tactfully, promptly, and with concern for the customer.Establish promotional service prices.Ensure proper repair techniques are being used.Schedule training as necessary to properly repair and service vehicles.Stay up to date on product changes and new products.Ensure that all necessary shop equipment is in proper and safe working condition.Understand and comply with federal, state and local regulations that affect service department operations, such as hazardous waste disposal, OSHA right-to-know, etc.Demonstrates behaviors consistent with our values in all interactions with customers, co-workers and vendors.Other duties/responsibilities may be assigned by our market management. Qualifications Excellent written and verbal communication skillsStrong focus on providing excellent customer service.A high school diploma is required.Automotive Service Advisor / Dealership: 5 yearsClean and valid Driver's License We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Created: 2026-03-10