Customer Service Tech - SALEM, OR

D.R. Horton, Inc., the largest homebuilder in the U.S.,was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high quality homes designed principally for the entry-level and first time move-up markets. The Company also provides mortgage financing and title services for homebuyers through its mortgage and title subsidiaries. Please visit our website atmore information.D.R. Horton, Inc.is currently looking for anCustomer Service Technician. The right candidate will primary goal is to maintain an elevated level of customer satisfaction among homeowners. This is achieved by facilitating all customer warranty requests, whether by making the actual repairs or scheduling subcontractors to make repairs. The Customer Service Technician is responsible for proactively resolving customer issues after the closing of the home.Essential Duties and Responsibilitiesinclude the following. Other duties may be assigned. Evaluates homeowner repair issues to determine if they are warrantable itemsProcesses written or electronic work orders and/or verbal instructions from supervisor for homeowner repairsPerforms necessary repairs to homes such as carpentry work, drywall, texture repair and paintingSchedules and manages subcontractors to make designated warranty repairsEnsure all repairs are completed within compliance standardsCertifies warranty work is completed within contractor obligationsDevelop and maintain good rapport with subcontractors and homeownersFollows up with homeowners to ensure concerns are addressed in a timely and professional mannerProcesses charge-back documentation and invoicesConducts all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the companyAbility to work overtimeAbility to travel overnight Education and/or Experience High school diploma or general education degree (GED) Three or more years related experience, including carpentry work, drywall, texture repair and painting Must have a vehicle capable of carrying supplies, valid driver’s license and be willing to drive among designated communities in daytime and nighttime Excel in effective and positive communications Work effectively in high pressure situations Ability to work independently and be productive without supervision Ability to provide a systematic approach in carrying out assignments Ability to utilize DRH Warranty applications on a smart phone, tablet, or laptop Proficiency with MS Office and email Ability to lift and/or move up to 50 pounds Preferred Qualifications Prior customer service experience a plusExperience with minor electrical, plumbing and HVAC repair work preferred Come join a winning team with a Fortune 500 company! We are growing fast and are looking for enthusiastic attitudes and team players to join our success. We offer an excellent benefits package including: Medical, Dental and Vision401(K)Employee Stock Purchase PlanFlex Spending AccountsLife & Disability InsuranceVacation, Sick, Personal Time and Company HolidaysMultiple Voluntary and Company provided Benefits// /Build YOUR future with D.R. Horton, America’s Builder. #WeBuildPeopleToo/Job:WarrantyOrganization:Home BuilderTitle: Customer Service Tech - SALEM, ORLocation: Oregon-SalemRequisition ID: 2601007Other Locations: Oregon-Lake Oswego

Created: 2026-03-10