Sr. Manager - IT (Germantown)

li>strong]:text-primary [&>li]:mb-3 [&>li]:font-bold [&>li]:text-lg print:[&>li]:mb-0 [&_ol]:my-2 [&_ol]:ml-3 [&_ol]:list-decimal print:[&_ol]:my-2 [&_p]:mb-4 [&_p]:leading-relaxed print:[&_p]:mb-0 [&_p]:print:text-sm [&_section_div_li]:ml-5 [&_section_h2]:mb-3 [&_section_h2]:text-2xl [&_section_h2]:text-black print:[&_section_h2]:mb-0 [&_section_h2]:print:text-lg [&_section_h3]:text-xl [&_ul]:mb-4 [&_ul]:ml-6 [&_ul]:list-disc [&_ul]:space-y-2 print:[&_ul]:mb-0 [&_ul_li]:leading-relaxed" style="color:var(--client-font-color)"> What we expect The first 3 letters in workplace safety are Y-O-U!TK Elevator is currently seeking an experienced Sr. Manager- IT in Germantown, TN.ESSENTIAL JOB FUNCTIONS: Responsible for: all processes & procedures assoc w/ IT Service Mgmt; managing team of int/ext resources that maintain, implement, & continually improve IT services w/in enterprise, focusing on apps supporting mfg & supply chain processes for new product lines; & for project delivery of multi-million initiatives & AMS deliverables in support of defined business targets & objectives. Advise customers on appropriate solution choices. Engage appropriate teams to assist customers in making strategic decisions & aligning on strategic tech roadmap. Help customers envision new IT solutions, foster partnerships, & create value propositions. Recognize int/ext clues to guide future direction & realize opps for org. Provide leadership for integrity, confidentiality, & avail of data stored on info systems & comply w/ all legal reqs. Ensure high level of governance & compliance via reg review of policy, processes, & procedures. Accountable for delivery & results of int & vendor-provided IT solutions to customers. Coordinate IT customer services & deliverables btwn BRM & Ops. Lead CSI activities w/ input from Customer Mgmt tower. Lead/liaison w/ support teams, mgrs, & vendors. Manage comms w/ Business Area IT, Ops Mgmt, Service Desk, & ext service partners supporting IT services. Ensure avail, quality, & effectiveness of services offered meet customer needs. Provide SLAs. Manage all vendors to ensure compliance of contractual SLAs. Establish & adhere to IT Service & IT OLAs. Participate in global/local change control & cross-partner/vendor change control processes. Liaison btwn company, vendors, & service providers for changes across org, ensuring tech changes are reviewed & approved before deployed to production. Provide awareness & sched of infrastructure & app activities impacting perf of current production services serving business systems. Manage & maintain w/in appropriate systems/DBs all relevant data required to support IT Service Mgmt. Create & maintain all process, procedural, & QC activities ensuring world class delivery of IT service mgmt to all customers. Direct, manage, plan, & oversee op & admin activities of staff. Manage resources incl TA & dvlpmnt & managing staff perf issues. Manage functional CRs. Demand mgmt processes related to backlog. Ensure backlog items align w/ global priorities & strategy. Assess new demand by understanding business challenges & initial reqs & translate them into system capability reqs. Doc reqs & conduct process & user impact analysis w/ regional & global stakeholders. Deliver complete features & solutions. Prioritize backlog workload per ITSM guidance. Oversee implementation & maintenance of new & on-going platform activities. Work w/ dvlpmnt team to conduct tech design impact, release estimates, & cost estimates. Participate in platform & integration testing. Manage platform op support w/ particular focus on tech integration, incl interfaces btwn impacted &/or dependent apps. Manage stakeholders across IT landscape. Act as primary POC for ServiceNow ITSM product-related activities & escalations impacting regional & global levels. Coordinate & conduct pre-UAT & user testing & dvlping doc. Define platform op model process, process for supporting dvlpmnt LCs, & new templates for intake processes, service descriptions, reqs, UATs, etc. Who we are looking for EDUCATION & EXPERIENCE: Bachelor's degree in Information Systems, Computer Science, Mechanical Engineering, Engineering, or related field required. Ten years of IT management experience required. Ten years of experience delivering IT services and solutions required. Five years of relationship management and client service experience required. Any experience required with: the implementation and production support of software systems; working on large transformational initiatives spanning multiple years delivering new systems or enhancements aligned to business objectives and targets; enterprise resource planning and product lifecycle management applications along with IT service management concepts and ITIL framework. PLM functionality; supporting and leading activities/teams in a successful full-cycle implementation (Blueprint, Build, Testing, and Go-Live) of SAP; SAP functionality, business processes, and integration points across various modules (i.e., SD, PP, MM, FICO). The transition of project deliverables and support to an AMS staff including setup of team structure, processes, and governance model; coordinating and managing activities across multiple suppliers in support of functional (configuration) and technical requirements (BASIS, Security, PIPO, and ABAP) IT service management in an enterprise environment delivering and maintaining the company's IT services. Waterfall and AGILE project methodologies; leading and motivating teams IT systems and tools; managing business demands, progress reporting, and status utilizing a service desk ticketing system; and with Microsoft Office tools (Excel, Word, Visio, and Project). Must have legal authority to work in the U.S. EEOE. Send resume to: Karin Gibson, HR Ops Specialist, Global Mobility, 788 Circle 75 Parkway SE, Suite 500, Atlanta, GA 30339 or . Please reference GJ93 + job title in cover letter or subject line. Additional information TK Elevator is an equal opportunity employer and committed to diversity. Qualified applicants will receive consideration for employment without regard to age, gender, race, color, religion, sexual orientation, gender identity, national origin, disability, and veteran status or any other protected status required by applicable law. Applicants with disabilities who require reasonable accommodation in connection with the application process are encouraged to email us directly at or call 1-844-427-5461. Contact To apply to a position, please click on the Apply Now button. For any additional questions or job specific requests, please use the contact below and include the Job Requisition Number as a reference. Job details

Created: 2026-03-10