Team Leader Associate

About Us At H&R Block, we harness the power of people helping people. Our mission is to inspire confidence in our clients, associates, and communities everywhere. We thrive in a high-performing, connected culture where everyone feels a sense of belonging. We are dedicated to continuous improvement and have embarked on a transformative journey known as Block Next. This multi-year plan emphasizes innovation, enhanced client experiences, and sustainable growth, designed to elevate our work and leadership in the industry. If you are curious, creative, and ready to embrace challenges as opportunities to make a meaningful impact in your community, we invite you to consider joining us. Your Role: As a Team Leader Associate, you will support a single retail office during the busy tax season, ensuring we exceed client expectations. You will begin with a flexible part-time schedule in late fall, transitioning to a full-time position from January through April. Preferred Qualifications: Experience in supervising or managing teams. Proven track record of delivering exceptional customer service. Key Responsibilities: Assist the Multi-Unit Team Leader by being the onsite contact for tax office associates and clients, ensuring quality service that promotes H&R Block’s value. Oversee that all tax office associates meet the client service standards, escalating issues to the Multi-Unit Team Leader and District General Manager as necessary. Address onsite client concerns directly and efficiently. Manage client scheduling and resolve conflicts, escalating as needed. Lead from the front desk, engaging with clients to provide an outstanding service experience. Organize daily operations to ensure timely completion of tasks according to our high-quality standards, priorities, and goals. Conduct daily huddles to share vital information with office associates. Your Qualifications: Previous experience in customer service or a similar role. Strong organizational and planning abilities to manage daily operations. Customer-focused mindset with excellent communication skills. Proficient in MS Office applications. Ability to work independently with minimal supervision. Flexibility to work 40 hours per week, adapting to business needs. High school diploma or equivalent. Why Join H&R Block? We believe in investing in our associates' well-being. Our benefits help you manage your health, wellness, and financial security, including: Employee Assistance Program. Wellbeing initiatives like BetterYou for healthy habits. Support for neurodiversity and caregiving needs. Discounts on various products and services. Medical Coverage, 401k Retirement Savings Plan, and Employee Stock Purchase Plan, subject to eligibility requirement. Our Community: At H&R Block, we're committed to a Connected Culture grounded in trust and support. You'll work in a rewarding environment valued by many, alongside colleagues who are dedicated to helping each other thrive. H&R Block is an equal opportunity employer that values diversity in its workforce. We welcome individuals from all backgrounds to apply. If you're ready to make a significant impact, H&R Block is the place for you!

Created: 2026-03-10