IT Help Desk - 1 year contract opening

Job Full Description Help Desk, Information Specialist I Pay: $25.95+/hour DOE JOB SUMMARY: As the first of two Help Desk levels, this position is primarily responsible for supporting the company leasing program, triaging calls/emails/IM's, and entering open tickets into the incident tracking database. JOB DUTIES AND RESPONSIBILITIES: • Provides tier one support by taking initial calls/emails/IM's, recording issues in tracking system. • Properly escalate unresolved queries to next level of support • Participates in the company lease program by maintaining accurate inventory levels, receiving equipment, distributing equipment to users, and preparing and packing equipment for vendor return, ensuring timely delivery. • Responsible for basic troubleshooting and machine set-up, following department standards. • Routinely follows standard processes and procedures and seek ways to improve daily work and streamline processes. • Preserve and grow your knowledge of help desk procedures, products and services. • Maintains a high level of customer service and attention to detail. QUALIFICATIONS: Knowledge, Skills, and Abilities • Ability to troubleshoot basic user issues along with the ability to prioritize issues and tasks. • Working knowledge of help desk and IT functions, software, hardware, and peripherals. • Ability to work independently and within a team environment with a strong focus on customer support. • Ability to communicate effectively both orally and in writing. Education and Experience • This is an entry level position, but requires basic knowledge of software applications, desktop setup, cabling, and general troubleshooting. Pay: $25.95+/hour DOE #MacAdmin McMinnville, OR 1949 733 Northeast Baker Street McMinnville, OR 97128

Created: 2026-03-10