Endpoint Engineering Manager (IS Service Manager)

Endpoint Engineering Manager (IS Service Manager)Print (ApplyEndpoint Engineering Manager (IS Service Manager)Salary$101,774.40 - $165,152.00 AnnuallyLocation390 Robert St. N St. Paul, MNJob TypeFull-TimeJob Number2026-00069DivisionRegional AdministrationDepartmentIS-AdminOpening Date02/20/2026Closing Date3/8/2026 11:59 PM Central Description Benefits Questions WHO WE AREWe are the Metropolitan Council, the regional government for the seven-county Twin Cities metropolitan area. We plan 30 years ahead for the future of the metropolitan area and provide regional transportation, wastewater, and housing services.Moreinformation about us on our website.We are committed to supporting adiverse workforce that reflects the communities we serve.Information Services is the central IT department supporting all divisions of the Metropolitan Council. Our 140+ team members provide technology, practices, and innovative solutions that enable the core services of the Council.Anticipated starting salary range: $121,000 - $148,000 yearlyFull salary range: $101,774 - $165,152 yearlyThe starting salary will depend on the selected candidate's experience, skills, education, and internal salary equity.This position is eligible for a hybrid (remote and in-office) telework arrangement. Candidate's permanent residence must be in Minnesota or Wisconsin. This posting will create a six-month eligibility list for current and future openings.How your work would contribute to our organization and the Twin Cities region:The Endpoint Engineering Manager provides strategic leadership for the Council’s endpoint engineering function, focusing on resource planning, team development, and alignment with organizational objectives. This role oversees budgeting, capacity planning, and vendor relationships while ensuring endpoint engineering services meet performance, security, and compliance standards. The manager will help lead and create a high-performing team, drive modern device management best practices, and partner across IS and business units to deliver secure, reliable, and user-friendly endpoint experiences. Additionally, the role owns the roadmap for endpoint modernization, and provides data-driven reporting, forecasting, and strategic recommendations to leadership.What you would do in this jobLeadership and Resource Planning Lead the hiring, onboarding, and professional development of Endpoint Engineers. Conduct regular performance reviews, set objectives, and provide coaching and feedback. Develop and manage annual budgets for endpoint engineering, including hardware/software procurement and licensing. Forecast staffing needs and allocate resources to meet project and operational demands. Partner with procurement and finance teams for vendor negotiations and contract management. Drive succession planning and implement training programs to address skill gaps. Ensure operational teams meet performance targets through effective leadership and resource planning. Operational Oversight and Collaboration Manage ticket queues for Incidents, Service Requests, Changes, and Problems, ensure Service Level Agreement (SLA) adherence, root-cause analysis, and continual service improvement. Provide status updates and reporting on Endpoint Engineering projects, highlighting milestones, risks, dependencies, spend, and outcomes. Estimate Endpoint Engineering project resource demand and support capacity planning and prioritization. Collaborate with other IS teams and business units to deliver projects and operational work (security, networking, identity, service desk, applications, and procurement). Endpoint Device Management and Strategy Oversee maintenance and lifecycle management of endpoint devices, including security vulnerability remediation, OS version management, compliance, and configuration standards. Implement and enforce modern device management best practices aligned to Zero Trust principles and Council security policies. Track and maintain endpoint device assets (hardware and software) as part of the asset management program, ensuring accurate inventories and lifecycle planning. Develop endpoint hardware and software recommendations based on organizational needs, performance, supportability, accessibility, and total cost of ownership. Help develop and contribute to the Council's strategic roadmap for endpoint device implementation, modernization, and ongoing maintenance. What education and experience are required for this job (minimum qualifications)Any of the following combinations of completed education (in information technology or a related field) and experience in endpoint administration/engineering and leadership: High school diploma/GED with 10 years of experience, including 3 years of experience in a managerial, supervisory, or lead worker role. Associate's degree with 8 years of experience, including 3 years of experience in a manager, supervisor, or lead worker role. Bachelor's degree with 6 years of experience including 3 years of experience in a manager, supervisor, or lead worker role. Master's degree with 4 years of experience including 3 years of experience in a manager, supervisor, or lead worker role. What additional skills and experience would be helpful in this job (desired qualifications): Experience implementing and supporting Microsoft Intune/Endpoint Manager, AutoPilot, Patch My PC, and/or Jamf Pro. Demonstrated success migrating between MDM platforms (e.g. AirWatch to Intune), including planning, pilot, rollout, and post-migration support. Experience in security vulnerability remediation, OS lifecycle management, and compliance baselines. Experience with ITSM processes (Incidents, Service Requests, Changes, Problems) and managing queues to SLAs. Asset management experience (inventory accuracy, lifecycle planning, device refresh, and disposal). 5+ years of hands-on experience in endpoint administration/engineering across Windows, macOS, iOS/iPadOS, and/or Android Enterprise. Microsoft MD-102, MS-102, AZ-104 certifications or other relevant certifications. Jamf 200/300 certifications or other relevant certifications. CompTIA Security+, ITIL 4 Foundation, PMP. Experience with Ivanti Neurons or similar ITSM/CMDB platforms. Experience designing endpoint standards catalogs and/or provisioning packages. Experience with Patch My PC deployment design and ring management for updates. Experience working with individuals at different organizational levels and from different personal and professional backgrounds, both technical and non-technical. Public sector or multi-agency environment experience. What knowledge, skills, and abilities you should have within the first six months on the job: Ability to meet project milestones in a timely manner while adhering to budget and stakeholder requirements. Skills in hiring, onboarding, and retaining Endpoint Engineers. Ability to manage vulnerability remediation SLAs (time-to-remediate, critical patch coverage). Ability to monitor and manage ticket performance (volume, SLA attainment, re-open rates, CSAT). Ability to manage and improve endpoint compliance rates (percent of devices meeting policy baselines). Knowledge of and skills in managing asset accuracy (percent reconciliation to CMDB/inventory). Ability to manage OS currency (percent of devices on current supported versions). What you can expect from us: We offer the opportunity to make a difference and positively influence the Twin Cities metropolitan area. We encourage our employees to develop their skills through on-site training and tuition reimbursement. We provide a competitive salary, excellent benefits and a good work/life balance. More aboutwhy you should join us!Additional informationUnion/Grade: MANA / Pay Grade JFLSA Status: ExemptSafety Sensitive: NoWork Environment:Work is performed in a standard office setting. May require travel between primary work site to other sites for deployments, stakeholder engagement, etc.What steps therecruitment process involves: We review your minimum qualifications. We rate your education and experience. We conduct a structured panel interview. We conduct a selection interview. Once you have successfully completed the stepsabove, then:If you are new tothe Metropolitan Council,you must pass a drug test (safety-sensitive positions only), and a background check which verifies education, employment, and criminal history. A driving record check and/or physical may be conducted if applicable to the job. If you have a criminal conviction, you do not automatically fail. The Metropolitan Council considers felony, gross misdemeanor, and misdemeanor convictions on a case-by-case basis, based on whether they are related to the job and whether the candidate has demonstrated adequate rehabilitation.If you are alreadyan employee of the Metropolitan Council, you must pass a drug test (ifmoving from a non-safety sensitive position to a safety-sensitive position) andcriminal background checks if the job you're applying for is safety-sensitive,is a supervisory or management job, is in the Finance, Information Services,Audit, or Human Resources departments, or has access to financial records,files/databases, cash, vouchers or transit fare cards. A driving record check and/or physical may beconducted if applicable to the position.Security Policy:This positioninvolves direct access to Criminal Justice Information (CJI) as defined by theFBI CJIS (Criminal Justice Information Services) security policy. In accordancewith section 5.12.1.1 of the FBI CJIS Security Policy, final candidates mustagree to submit to a state of residence and national fingerprint-based recordcheck.If the result of therecord check reveals criminal convictions, the nature and circumstances ofthose convictions will be reviewed by the Metropolitan Transit PoliceDepartment and/or the Minnesota Bureau of Criminal Apprehension to determine ifaccess to Criminal Justice Information would be permissible. If it isdetermined that access to Criminal Justice Information would not bepermissible, the candidate will no longer be considered for the position.IMPORTANT: If you make a false statement orwithhold information, you may be barred from job consideration.The MetropolitanCouncil is an Equal Opportunity, Affirmative Action, and veteran-friendlyemployer. The Council is committed to a workforce that reflects the diversityof the region and strongly encourages persons of color, members of the LGBTQcommunity, individuals with disabilities, women, and veterans to apply.If you have a disability that requires accommodation during the selection process, please We believe our employees are a key to our agency's success! In order to attract and retain high quality employees, the Council provides a highly competitive benefits package both in choice and coverage levels. Some highlights about our benefits are listed below: Guaranteed monthly retirement income through Minnesota State Retirement System pension fund Opportunity to save additional funds for retirement on a tax-deferred basis through a voluntary deferred compensation (457) plan Two or more medical plans from which to choose, with employer contribution towards premiums over 80% Dental insurance, life insurance and vision insurance The following benefits are provided to all employees as part of working for the Council. You will have access to free: Well@Work clinic bus/rail pass valued at over $1200 per year parking at many job locations fitness centers at many job locations Employee Assistance Program extensive health and wellness programs and resources .01Applicant Instructions: It is important thatyour application shows all relevant education and experienceyou possess. The supplemental questions listed below are to further evaluate your education and experience and to determine your eligibility for this position. Answer each question completely, and please do not type "see resume." Otherwise, your application will be considered incomplete, and you will not receive further consideration for this position. The experience you indicate in your responses should also be consistent with the Work History section of this application. If you attach a resume and/or cover letter to your application, it will be reviewed at the education and experience review step. I have read and understand the above instructions regarding my application and supplemental questions. Yes No 02How did youfirsthear about this job opening? CareerForce Center Community Event/Organization Employee Referral Facebook Glassdoor Indeed Job Fair LinkedIn Metro Transit Bus Advertisement Twitter Website: governmentjobs.com Website: metrocouncil.org Website: metrotransit.org Website: minnesotajobnetwork.com Other 03If you selected 'Other', please describe where you first heard about this job. if you selected 'Employee Referral' please enter the employee's first and last name, ID number (if known), and job title. Type N/A if not applicable.04The Metropolitan Council recognizes that Artificial Intelligence (AI) and generative tools are increasingly used in application processes. While the Council permits the use of AI to assist in the preparation of application materials, all applicants must certify to the following: I affirm that all information provided in my application including any uploaded documentation is true and accurate. I further affirm that I have personally reviewed, verified, and approved all content, including any content generated with the assistance of AI. I will provide all interview responses directly and in real-time without unauthorized assistance. I will not use AI avatars, external assistance in answering including computer-generated suggestions, or any recording and transcription tools during the interview process unless I have received prior approval from Human Resources for a disability-related reasonable accommodation. 05Please select which of the following options best represents your completed education (in IT or a related field) and professional experience in endpoint administration/engineering: Master's degree and 4 years of experience Bachelor's degree and 6 years of experience Associate's degree and 8 years of experience High school diploma/GED and 10 years of experience Some combination of relevant education and professional experience, but not enough to meet any of the above options None of the above 06Have you completed at least 3 years in a relevant supervisory, management, or lead role? Yes No 07If you responded "yes" to the previous question, please briefly explain the supervisory, management, or lead work experience. Include the company name, number of direct reports, and duties performed.08Please select the areas in which you have professional experience (select ALL that apply): Implementing and supporting Microsoft Intune/Endpoint Manager, AutoPilot, Patch My PC, and/or Jamf Pro Migrating between MDM platforms (e.g. AirWatch to Intune), including planning, pilot, rollout, and post-migration support Security vulnerability remediation ITSM processes (Incidents, Service Requests, Changes, Problems) and managing queues to SLAs Asset management experience (inventory accuracy, lifecycle planning, device refresh, and disposal) Ivanti Neurons or similar ITSM/CMDB platforms Experience designing endpoint standards catalogs and/or provisioning packages Patch My PC deployment design and ring management for updates OS lifecycle management None of the above 09Information Services serves every level of every division of the Metropolitan Council. Please briefly describe your experience working with individuals at different organizational levels and from different personal and professional backgrounds, both technical and non-technical. If this does not apply, enter "N/A."10Please select any areas in which you have relevant certifications (select ALL that apply): Microsoft MD-102, MS-102, or AZ-104 Jamf 200/300 CompTIA Security+ ITIL 4 Foundation PMP Other/none of the above 11If you responded "other/none of the above" to the previous question, please list your relevant certification(s):Required QuestionEmployerMetropolitan CouncilAddress390 Robert St. N.St. Paul, Minnesota, 55101WebsiteApplyPlease verify your email addressVerify Email

Created: 2026-03-10