Operations - Process Manager

"Job Description: We are looking for a detail-oriented Project & Process Coordinator to support the Interview Strategy & Logistics Delivery and Operations team. The core responsibility is to manage the interviewer experience, specifically by ensuring the interviewer community is trained and certified to conduct interviews. This role also involves meticulous management of process documentation, including auditing existing materials to reflect changes and developing new, essential resources where gaps are identified. Key areas of focus include: Interviewer Enablement & Compliance: Training & Certification: Meticulously manage the lifecycle of our interviewer community's readiness. This includes coordinating and tracking the enrollment, completion, and compliance of all required interviewer training modules and certification programs. udit & Reporting: Maintain accurate records of certified interviewers, regularly audit training completion data, and generate reports on interviewer compliance status to identify gaps and drive corrective action. Support: Serve as a point of contact for interviewer inquiries related to training, certification status, and interview logistics, escalating complex issues as necessary to the appropriate stakeholders. Process Management & Documentation: Documentation Integrity: Take ownership of the existing library of operational and process documentation. This includes conducting periodic, scheduled audits to verify accuracy, relevance, and adherence to current standards. Change Management: Proactively collaborate with team members to ensure all process documentation is updated swiftly and accurately in response to policy, strategy, or system changes. Resource Development: Identify unmet resource needs within the team and the broader interviewer community. Design, develop, and implement new, high-quality standard operating procedures (SOPs), job aids, training guides, and frequently asked questions (FAQ) resources where they currently do not exist, ensuring they are accessible and user-friendly. Project Support & Operations: Coordination: Provide comprehensive coordination and administrative support for various team projects, tracking timelines, managing deliverables, and organizing meetings. Continuous Improvement: Contribute to the overall operational excellence of the team by suggesting improvements to existing processes, tools, and workflows to enhance efficiency and the interviewer experience. Qualifications Minimum Qualifications 2-4 years experience in project coordination, recruitment ops, or a heavy process-oriented role Efficient in Google G-Suite bility to commute into the office Mon-Fri Ideal Qualifications Superior time management, organization and prioritization skills Proven capability to work independently and on a multi-functional team Excellent communication, negotiation and influencing skills Exhibit a high level of personal ownership, confidentiality and flexibility bility to quickly and effectively adapt to change Proven problem solving, analytical and decision making skills bility to embrace new systems and process enhancements Strong attention to detail" EEO: "Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of - Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans."

Created: 2026-03-10