Support Service Technician - Police Dept

Support Service Technician - Police DeptPrint (ApplySupport Service Technician - Police DeptSalary$62,092.68 - $75,474.60 AnnuallyLocationMukilteo, WAJob TypeFull-timeJob Number2026-00168DepartmentPolice DepartmentOpening Date03/04/2026Closing Date3/18/2026 11:59 PM PacificFLSANon-ExemptBargaining UnitLES Description Benefits DescriptionThe Support Services Technician performs various clerical and other support duties related to the Police Department.Essential Duties Performs various clerical and secretarial skills related to the Police Department and maintains appropriate levels of confidentiality, as required. Performs office procedures including record checks; correspondence; Merges, processes and enters data from collisions, police reports and incidents into the records management system. Operates and monitors office equipment including computer terminals, typewriters, adding machines, copier, shredder, recorders, postage meter and multi-line telephone system, police radio console, data bank, calculator, and telephone equipment. Receives in-person counter inquiries and numerous telephone inquiries on multi-line telephone system; answers questions of general and technical nature and refers individuals to in-house staff and appropriate offices/agencies as needed; assists citizens with requests for routine police services, including dog licenses, clearance letters, filing fees and restitution payments; receives, and responds to, in-person and telephone inquiries of a general and technical nature (with relation to records and evidence functions). Attends meetings and training to keep current on changing laws, procedures, certifications and other necessary material. Monitors and maintains security measures necessary to the assignment. Tallies traffic and criminal citations and records for departmental use; prepare cases for court docket; and fingerprints citizens and employees. Defuses and provides appropriate assistance or information to frequently irate, combative or intoxicated citizens. Maintains communications with officers and provides information and data when requested. Appears in court to present evidence and testifies against people accused of crimes. Collects and accounts for monies including issuing receipts; assists Police Office Supervisor with deposits. Obtains and maintains Access certification at appropriate level, pursuant to regulations. Processes gun purchases and concealed pistol licenses applications pursuant to federal and state law and established department policy. Assists with maintenance and destruction of all police records per established retention schedules and department policy. Processes all incoming and outgoing mail. Responds to requests for police records from the general public. Provides information in accordance with department policies and public disclosure and privacy act requirements. Composes various police reports, including follow-ups, found property and additional narratives, as needed. Accepts and handles evidence and found property, including those items that are of a hazardous nature (e.g., body fluids and blood) or are considered potentially dangerous (e.g., handguns and knives); secures property room and maintain evidence logs and a legal chain of custody in accordance with state law, department policy and strict procedures. Send evidence items to the lab as needed for analysis. Assists with inventory control measures in property room; releases or assists in disposal of property in accordance with department policy and applicable laws. Coordinates with various prosecutors’ offices to provide criminal citations, case reports, follow-up information and all electronic media. Supports other divisions by maintaining communications and providing information and data when requested. Collects appropriate fees and issues receipts. Transitions to performing duties outside normal scope during periods of emergency (EOC operation assistance). Uses industry specific software proficiently, including WACIC, NCIC, ACCESS, RMS, CAD, Axon, GovQA, JABS, Justice Viewer, Novoa Global, Passport, Powertime, PMI, Secure Access, SharePoint for the City and County Prosecutor. Acts as agent for Traffic Violations Bureau, including: Processing infraction tickets. Acceptance of payment and issuance of receipts. Liaison with courts in relation to all tickets. Performs other related duties as assigned. Working Conditions The physical demands that are described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation will be provided to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be required to sit and use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to talk or hear. The employee is occasionally required to stand, walk, reach with hands and arms; and stoop, kneel, crouch, or crawl. This work is performed primarily in an office environment. The employee may be required to sit at a computer workstation for extended periods of time. The employee may be required to lift items up to 15 pounds and interact physically with suspects who may be belligerent. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Employees must be able to perform multiple work tasks at the same time, perform well with frequent interruptions, and tolerate a high level of stress. The noise level in the work environment is usually moderate. Skills and Abilities Required: Knowledge of: General office procedures and department practices. Laws, codes and regulations governing area of assignment. Maintains a working knowledge of standard word processing, spreadsheet and database software. Ability to: Communicate effectively both orally and in writing with individuals. Operate a variety of office equipment and utilize computer equipment. Establish effective working relationships. Organize documentation and coordinate work. Type proficiently and accurately and use proper grammar and spelling. Work flexible shifts and evenings. Physical and mental ability to perform essential job functions. Pass the background check for this position. QualificationsSkills and Abilities Required: Knowledge of: General office procedures and department practices. Laws, codes and regulations governing area of assignment. Maintains a working knowledge of standard word processing, spreadsheet and database software. Ability to: Communicate effectively both orally and in writing with individuals. Operate a variety of office equipment and utilize computer equipment. Establish effective working relationships. Organize documentation and coordinate work. Type proficiently and accurately and use proper grammar and spelling. Work flexible shifts and evenings. Physical and mental ability to perform essential job functions. Pass the background check for this position. Minimum Educational and Experience Qualifications: Any equivalent combination of education and experience which provides the applicant with the knowledge, skills and abilities required to perform the job. A typical way to obtain knowledge and abilities would be: Experience: Some experience with computers, office machines and procedures. Proficient in typing, some background in law enforcement is desirable. Education: Graduation from high school, vocational school or G.E.D. equivalent. License and Certificate Requirements: Washington State Driver’s License. Access Certification. Supplemental InformationThe City of Mukilteo is an Equal Employment Opportunity (EEO) employer. Accommodations for individuals with disabilities m provided upon request.This position is represented by and requires membership in the Mukilteo Police Guild (Representing the Law Enforcement Support Employees).

Created: 2026-03-10