Technology Support Specialist II

Hansen Talent Group is seeking an onsite Technology Support Specialist II to support a large enterprise in Columbia, SC. This role requires a strong technical support background paired with excellent customer communication skills. What You'll Do Troubleshoot and restore technical services and equipment using documented processes Resolve application, hardware, and software issues; escalate when business impact warrants Research, respond to, and document customer requests Maintain and update knowledge base and call tracking systems Proactively monitor systems, servers, and networks to prevent outages Analyze data to understand business impact and identify service gaps What you need: Strong technical troubleshooting and problem-solving skills Proven experience providing technical guidance and informal user training Understanding of business systems and technical environments Ability to document processes clearly and keep documentation current Proficient with common enterprise applications and systems Technical support experience Nice to Have Experience with Citrix VPN troubleshooting Microsoft products (Outlook, Teams)

Created: 2026-03-10