Senior Learning and Development Specialist

At Zelis, we Get Stuff Done! Join us in transforming the healthcare financial experience for payers, providers, and healthcare consumers. A Little About Us Zelis supports over 750 payers, including the top five national health plans, regional health plans, TPAs, and millions of healthcare providers and consumers through our innovative solutions. Our goal is to identify and resolve systemic issues with technology crafted by healthcare experts, delivering tangible results for our clients. A Little About You You are a passionate and dedicated professional with diverse experiences and key insights that motivate those around you. Your achievements reflect the interests that define who you are, extending beyond just a resume. Position Overview As a Senior Learning and Development Specialist, you will play a crucial role in supporting global onboarding and learning initiatives through exceptional administration and analytical skills. This role involves collaboration with teams across People & Culture, Enterprise Learning & Development (ELD), and People & Purpose to create impactful learning experiences and drive continual improvement. You’ll work closely with cross-functional teams to achieve shared objectives, requiring a solutions-oriented mindset and proficiency in LMS/HCM tools. Key Responsibilities Learning Administration and Logistics: Efficiently manage logistics for learning sessions, ensuring effective scheduling, participant communication, and smooth execution of both in-person and virtual sessions (e.g., Zoom). Maintain accurate records of training assignments, completions, and feedback. Analyze data relating to current Enterprise Learning and Development programs, supporting communication and follow-up activities. Participate in budgeting for L&D programs while ensuring adherence to financial limits. Draft engaging marketing and communication materials for programs. Assist Instructional Designers in the creation of program content. Support project management activities concerning key initiatives and programs. Prepare detailed reports on L&D performance while offering recommendations for enhancements as needed. Administer assessments and evaluation tools to measure program effectiveness. Assist with requests for onboarding and learning program data, utilizing Workday reporting to uncover trends and improvement opportunities. Propose and implement process enhancements to boost efficiency and user experience within HCM processes. Create and maintain standard operating procedures (SOPs) for process documentation and compliance. Collaborate with team members and P&C staff on shared initiatives and additional projects. Perform other tasks as assigned. Qualifications Bachelor's degree in Human Resources, Business, or a related field. 3+ years of experience in Learning & Development, onboarding, or HR operations. Familiarity with learning management systems (e.g., Workday Learning), virtual facilitation tools (e.g., Zoom), and data analysis/reporting tools (e.g., Excel, Power BI). Outstanding organizational, analytical, and communication skills. Ability to work independently and collaboratively in a global environment. Proficient in Canva and Microsoft Office Suite; knowledge of Articulate Storyline 360, MS Planner, and digital badging platforms is a plus. Experience with process improvement and problem-solving in HR or shared services contexts. Demonstrated ability to analyze and present data trends using Excel and other tools. Previous experience in global or multinational settings is preferred. Other Requirements May require up to 20% travel to U.S. sites. Occasional schedule changes outside standard business hours may be necessary to support global programs. This is a hybrid role, mostly working virtually with periodic days in the local Zelis office or traveling. Standard shift timing: 8:30 AM - 5:00 PM EST. Please note we are currently unable to consider candidates requiring visa sponsorship now or in the future. Location and Workplace Flexibility We maintain offices in Atlanta GA, Boston MA, Morristown NJ, Plano TX, St. Louis MO, St. Petersburg FL, and Hyderabad, India. Our culture promotes hybrid and remote-friendly work, with location determined by role requirements and team needs as coordinated by leadership. Base Salary Range $86,000.00 - $109,250.00 At Zelis, we offer fair and equitable compensation packages that provide flexibility based on individual factors such as experience and education. Base pay is one part of our Total Rewards package, which may also include discretionary bonuses and incentives depending on the position. Employees enjoy a competitive benefits package that underscores our commitment to health, well-being, and financial security. Benefits include a 401k plan with employer matching, flexible paid time off, holidays, parental leaves, life and disability insurance, and comprehensive health coverage (medical, dental, vision, and prescription drugs). Equal Employment Opportunity Zelis is proud to be an equal opportunity employer, welcoming all qualified applicants regardless of race, color, religion, age, sex, national origin, disability status, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law. We encourage applicants from all backgrounds to apply, even if not all qualifications are met. We value diverse perspectives and strive to create an inclusive workplace. Accessibility Support We are devoted to ensuring our application process is accessible to all candidates. If you are qualified and require accommodations during the application or interview process, please reach out to us. Disclaimer The statements above describe the general nature and level of work performed by individuals in this classification and are not intended to be an exhaustive list of all responsibilities, duties, and skills required. Personnel may be required to perform duties outside their typical responsibilities from time to time.

Created: 2026-03-10