ERP Administrator

ERP Administrator (Technical, hands-on role based out of Scottsdale or Prescott AZ.) Position Summary The ERP Administrator is a hands-on, technically capable leader responsible for delivering technology projects end-to-end while also owning day-to-day administration of the organization's ERP and core operational platforms. This role ensures systems are stable, secure, well-configured, and continuously improved-while successfully rolling out new features, integrations, and workflows to teams across HOA/community operation Key Responsibilities Project Leadership & Delivery Lead project intake, scope definition, planning, execution, and closeout for ERP enhancements, system implementations, integrations, automation, reporting, and upgrades. Maintain project plans, timelines, budgets (as applicable), RAID logs, and stakeholder communication. Run effective meetings (kickoff, weekly status, technical work sessions, UAT checkpoints, go/no-go) and drive accountability. Manage change control, release readiness, and post-go-live stabilization. ERP Administration & Platform Ownership Serve as the primary admin for ERP/core systems-owning configuration, business rules, workflows, templates, and operational settings. Administer user provisioning, role-based access, permission structures, and periodic access reviews in alignment with IT/security practices. Own master data governance and quality (vendors, properties/communities, GL mappings, residents/owners, assets where applicable) including imports/exports and validation. Coordinate ERP release cycles and vendor updates: assess impact, plan testing, execute deployments, and maintain a change log. Technical & Operational Enablement Translate business needs into requirements, user stories, acceptance criteria, and process flows. Partner with finance/accounting and operations to improve processes (approvals, purchasing, AP/AR workflows, work order/service flows, reporting). Support reporting and analytics: define KPIs, validate data accuracy, and coordinate BI integrations. Troubleshoot production issues, coordinate root cause analysis, and implement corrective/preventive actions with internal teams and vendors. Change Management, Training & Adoption Develop and deliver role-based training to help training department; suggest SOPs as needed, quick guides, FAQs, and release notes. Drive adoption through communications, pilot programs, feedback loops, and measurable outcomes. Vendor & Stakeholder Management Manage vendor relationships, support tickets/escalations, and SLA follow-up. Coordinate third-party integrations (payments, document management, communications, identity/SSO) and ensure reliable data flow. Qualifications (Required) 3+ years in a blended role delivering business systems (IT Project Management, ERP Admin, Implementation Lead, or Technical PM). Experience administering an ERP or similar core operational platform (configuration, workflows/business rules, permissions/RBAC, reporting). Strong understanding of operational + finance process concepts preferably in a HOA or Property Management Space (AP/AR, GL basics, approvals, purchasing, vendor management, service/work order workflows). Demonstrated success leading cross-functional rollouts: UAT, training, go-live readiness, and post-launch stabilization. Strong technical aptitude: data mapping/imports, integration fundamentals (APIs/files), environment/release coordination, troubleshooting. Excellent communication: can translate between leadership, operations, finance, and technical teams. Nice-to-Have Qualifications HOA, property management, or multi-site operational experience (portfolio reporting, property/community structures, compliance workflows). SQL querying and data validation experience; familiarity with ETL/data migration approaches. Experience with BI/reporting tools and modern ticketing/project tools. Familiarity with identity/access management (SSO, MFA, Azure AD/Entra, role/group-based permissions). Change management experience. Certifications: PMP, CSM, ITIL, or ERP vendor certification What Success Looks Like (90 Days / 6-12 Months) First 90 Days Builds trust with finance/accounting, operations, and IT by resolving key pain points and improving communication. Establishes a repeatable project intake and prioritization process (clear scoping, timelines, and owners). Documents core ERP workflows, roles/permissions, top integrations, and support runbooks. Improves issue response by implementing triage and root cause tracking. 6-12 Months Delivers successful ERP enhancements/integrations with minimal disruption and measurable adoption. Reduces manual processes through workflow optimization and automation. Improves reporting accuracy and confidence in operational/financial KPIs. Establishes strong governance: change control, testing discipline, access reviews, and release management. Key Performance Indicators (KPIs) Delivery & Execution On-time delivery rate for agreed project milestones (% delivered on schedule) Scope stability (change requests per project / % projects delivered within agreed scope) Stakeholder satisfaction (post-project survey score) ERP Stability & Support System uptime / availability (where measurable) Ticket SLA performance (time to first response; time to resolution) Recurring issue reduction (repeat incidents month-over-month; root-cause closure rate) Adoption & Enablement Feature adoption (usage metrics, active users, workflow completion rates) Reduction in workarounds/manual steps (process cycle time improvements) Data Quality & Controls Data error rate in key master data (duplicate vendors, invalid GL coding, address issues) Audit/access review completion (on-time access reviews, SoD/permission exceptions resolved) Reporting accuracy (reconciled metrics; reduction in reporting disputes) Working Conditions / Expectations (Optional) Hybrid/on-site support as needed. Occasional after-hours availability for major deployments/cutovers.

Created: 2026-03-10