Senior Manager of Membership

The Senior Manager of Membership oversees high-level membership projects, including membership reporting, benefits and fulfillment, and on-site and online member experience, to maintain and grow the member households. They play a key role in supporting the planning and implementation of all membership campaigns, achieving $12M in unrestricted revenue annually. This individual is a leader in member and patron engagement, devising and executing strategies to deliver a world-class membership experience, leading to increased membership conversion and a strengthened donor pipeline. They report to the Associate Director of Membership (ADM) and oversee the Membership Supervisor. Applications are reviewed on a rolling basis until the position is filled. Priority will be given to applications received by Monday, March 9, 2026. We plan to launch the interview process by the end of March. Typical Duties and Responsibilities In partnership with the ADM, develop, execute, and maintain annual and multi-year membership growth strategies. Lead data-driven reporting that leverages analytics, audience insights, and market trends to drive increased retention and acquisition growth. Produce and maintain membership reports and dashboards to analyze program performance and use insights to inform strategic plans to achieve revenue goals. Monitor key performance indicators, including campaign response, on-site conversions, renewal rates, benefit utilization, and more. Lead membership stewardship and engagement strategies to deliver a world-class onsite experience to all members when visiting the de Young and Legion of Honor museums. Collaborate cross-departmentally to drive increased on-site membership sales and conversions through signage and collateral, stewardship and engagement, aligned messaging, and more. Maximize online giving revenue across the website, ticketing systems, and other platforms. Maintain expertise on industry standards and trends. Identify opportunities for efficiency and improvements. Work closely with Individual and Major Giving to strengthen the member-to-donor pipeline, achieving quantifiable growth in revenue and conversions, and identifying prospects for legacy gifts. In collaboration with Visitor Experience, oversee all Membership ticketing needs, including the development of member tickets, ticketing reports, member special-event tickets and reservations, and more. Supervise and mentor the Membership Supervisor, responsible for a comprehensive customer service strategy, resolving escalated member issues, overseeing, training, and supervising Member Services Associates and the Patron Support Administrator. Performs other duties as assigned. Minimum Qualifications Education: Bachelor's degree from an accredited college or university, or equivalent experience. Work Experience: Minimum of 4 years progressively responsible experience in museum/non-profit membership, fundraising, or related area, including at least 1 year of staff supervision. Skills and Abilities Thorough understanding of membership/customer engagement principles, key performance indicators, and industry trends. Demonstrated experience in managing and fulfilling benefits, deepening member/customer loyalty, and supporting revenue and retention goals. Capacity and organizational ability to work in a fast-paced, diverse, multi-tasked environment. Ability to manage multiple work processes and projects simultaneously, and the ability to be receptive to changing priorities. A high level of tact and diplomacy is required to work well with members, donors, volunteers, and staff at all levels. Skilled collaborator with the ability to build and maintain cross-departmental relationships with stakeholders across the museum. Ability to hire, train, and evaluate staff. Must possess a proficient understanding of performance improvement principles, including training, coaching, and assessment. High level of proficiency in CRM software. Knowledge of Salesforce and/or Ticketure is preferred. Superior communication skills, both written and in-person. Must be able to work nights and weekends as required for membership and development events. Knowledge of art preferred. Additional Schedule: This position is eligible for a hybrid work schedule. Hybrid schedules are a minimum of 4 days a week onsite, with the understanding that schedules may change based on operational needs. The workweek is Monday to Friday, 8 hours a day, 40 hours per week. Compensation: The benefits package includes medical, dental, vision, and 401(k), and paid time off. The annual salary range for this position is $85,000-$95,000. The final offer amount within this range will be based on experience and internal equity. Applications are reviewed on a rolling basis until the position is filled. Priority will be given to applications received by Monday, March 9, 2026. We plan to launch the interview process by the end of March. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources @ famsf.org. COFAM is the Corporation of Fine Arts Museums and is the privately funded non-profit corporation which supports the Fine Arts Museums of San Francisco, a department of the City and County of San Francisco. COFAM is proud to be an equal opportunity employer and is committed to a policy of nondiscrimination in all phases of employment in accordance with all federal, state, and local laws. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Comprising the de Young Museum in Golden Gate Park and the Legion of Honor in Lincoln Park, we are the largest public arts institution in the City of San Francisco and one of the largest art museums in the United States. The de Young, designed by Herzog & de Meuron and located in Golden Gate Park, showcases American art from the 17th through the 21st centuries, international contemporary art, textiles and costumes, and art from the Americas, the Pacific, and Africa. The Legion of Honor displays a collection of over 4,000 years of ancient and European art including Auguste Rodin's The Thinker and houses the Achenbach Foundation for Graphic Arts in a Beaux-Arts style building overlooking Lincoln Park and the Golden Gate Bridge.

Created: 2026-03-10