Income Maintenance Caseworker II Adult Medicaid PLA/SA

Salary : $42,720.00 - $72,192.00 Annually Location : 100 NE Gold Street Wilson, NC Job Type: Full-Time Job Number: 01581 Department: DEPARTMENT OF SOCIAL SERVICES Division: Adult Medicaid Opening Date: 03/04/2025 FLSA: Non-Exempt Description Paid Health Insurance for employees | Dental |Longevity Pay | 401-K | Life Insurance Vacation/Sick Leave | 12 Paid Holidays | Flex Care |Travel Reimbursement | Tuition Reimbursement We are looking for professionals with a passion for public service, a commitment to excellent customer service, and the ability to multi-task in a high-tech, policy-driven environment!! Description of Work Position involves taking applications, processing applications, completing reviews and determining/re-determining eligibility for Adult Medicaid Programs to ensure all eligible citizens receive appropriate and timely benefits. Requires analytical thinking and the ability to interpret and apply program policy. Individual in these positions requires the ability to adapt to organizational change. Must maintain excellent customer service, accurate documentation and organized electronic records. Manage their individual job performance to effectively meet job expectations. Requires the ability to work in a teamwork setting and maintain effective working relationships. The mental ability to assimilate, evaluate, and apply program knowledge. Include researching community resources, explaining and recommending services; referring customers to appropriate external agencies and community resources. Cases are managed in the State NC FAST computer system (North Carolina Families Accessing Services through Technology) as well as other software programs. Individual must be proficient in the following competencies: accountability, adaptability, advocacy, accurate/timely case management, analytical thinking, effective interviewing, communication, customer service, conflict management, documentation, investigative, interpersonal relations, initiative, integrity, interviewing, managing individual job performance, professionalism, planning and organizing, technical ability , time management, strong work ethic and valuing diversity. Also requires a valid driver's license as well as dependable transportation. Minimum Education and Experience One year of experience as an Income Maintenance Caseworker; or an equivalent combination of training and experience. Will consider the following qualifications as a work-against Graduation from an accredited associate degree program in Human Services Technology, Social Services Associate, Paralegal Technology, Business Administration, Secretarial Science or a closely related curriculum; or graduation from high school and two years of paraprofessional, clerical, or other public contact experience which included negotiating, interviewing, explaining information, gathering and compiling of data, analysis of data and/or performance of mathematical or legal tasks with at least one year of such experience being in an income maintenance program; or graduation from high school and three years of paraprofessional, clerical or other public contact experience which included negotiation, interviewing, explaining information, the gathering and compiling of data, the analysis of data and/or the performance of mathematical or legal tasks; or an equivalent combination of training and experience. Preferences: The Career Readiness Certificate (CRC), which certifies that a person has workplace skills that are transferrable between industry sectors and across jobs within a sector. Supplemental InformationAll applicants must complete an IMC Assessment. A passing score is required to advance to the next step in the interview and selection process. APPLICATION PROCESS: Applicants must complete and submit a Wilson County application through the on-line process. A resume may be attached but is not a substitute. Incomplete applications will not be processed. The benefit package available for Wilson County Government includes group medical, dental, vision, disability, life, critical illness, hospital indemnity, and accident insurance plans. Wilson County Government is also a participating member of the North Carolina Local Governmental Employees' Retirement System. Wilson County Government develops strategies to control Health Insurance costs while at the same time, is committed to providing affordable health care options that meet you and your family's needs to stay healthy. More information about our benefit plans can be found at: 01 How many years of professional work experience do you have as a Income Maintenance Caseworker? No experience Less than 1 year 1 year less than 2 years 2 years to less than 3 years 3 or more years 02 Do you possess experience working in a NC Department of Social Services? No experience 1 year less than 2 years 2 years less than 3 years 3 or more years 03 Employment is contingent upon your successful completion of a pre-employment drug screening and a criminal background check with a check box that is mandatory for completing the application I understand Required Question

Created: 2026-03-10