Collections Agent

Description The Collection Agent is responsible for managing and collecting outstanding balances on customer accounts that are more than 30 days past due. This role works closely with the Billing team to ensure timely payments, resolve outstanding balances, maintain accurate account records, and provide professional, customer-focused communication while adhering to company policies and applicable regulations. Position Responsibilities Collection Duties: • Contact customers with accounts over 30 days past due via phone, email, and written correspondence • Monitor aging reports and prioritize outreach based on risk and account status • Investigate account histories, verify outstanding balances, and identify reasons for delinquency • Negotiate payment arrangements and resolve billing discrepancies • Track payments and work with team to update account records accurately and promptly • Follow up on payment promises and escalate unresolved accounts as needed • Recommend accounts for further action, such as credit holds or third party collections, when appropriate • Meet or exceed established collection goals and performance metrics Communication and Collaboration: • Maintain detailed notes of all customer interactions and collection activities in the Bullhorn. • Work collaboratively with the Billing team to resolve account disputes, billing errors, and incorrect system settings to prevent future delinquencies • Ensure compliance with all applicable laws, regulations, and company policies related to collections • Provide excellent customer service while ensuring timely recovery of outstanding receivables. • Support month end and year end billing or collections tasks as assigned Process Improvement: • Proactively identify areas for automation and process improvement • Develop best practices to improve efficiency of billing and collection processes Position Qualifications • High school diploma or equivalent required; associate degree or relevant coursework preferred • Previous experience in collections, billing, accounts receivable, or customer service required. • Basic understanding of credit, collections, and payment processing practices • Excellent communication and negotiation skills • Ability to remain professional and calm during difficult conversations • Proficiency with billing systems, CRM tools, and Microsoft Office applications • Solid organizational skills and the ability to manage multiple accounts simultaneously • High degree of attention to detail and trustworthiness • Ability to work independently and as part of a team The Benefits: We take care of our team and provide great benefits: • Responsible Time Off (Unlimited PTO program) • Competitive Health Benefits • Career Journey planning and employee recognition • Culture is important to us and there are numerous options to get involved and collaborate, including giving back to our local communities, staying fit, joining our cultural networks, and having fun and celebrating together! The Company: Peoplelink has been a cutting-edge leader in the staffing industry, placing more than 14,000 employees on job assignments each and every day. Your contributions, both big and small will be valued, recognized, and rewarded at every step along our exciting journey. Our team is passionate about growth, innovation, and collaboration. We are constantly striving to improve and better ourselves so that we can better support our customers. Physical Requirements: Typical office environment. To successfully perform the duties of this job, the staff associate must have the ability to stand, walk, stoop, kneel, crouch and manipulate light to medium weights of 10 - 50 pounds. Requires good hand/eye coordination, arm/hand/ finger dexterity including the ability to grasp and visual acuity to use a keyboard, operate office equipment and read and write the application information. The Collections Agent is frequently required to sit, reach with hands and arms, talk and hear. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This person will perform this job under normal office work environment. PeopleLink Group is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, or any other protected status under federal, state, or local law. We are committed to fostering a diverse and inclusive workplace. #IND004

Created: 2026-03-10