Computer Operator/Helpdesk Specialist

Position Justification Position Information Click here to view Salary Grade Position Title Computer Operator/Helpdesk Specialist Unit Name Information Systems Salary Grade 6 Number of Months 12 months Full-time or Part-time Full-Time Hours per week 40 Proposed Annual Salary, Hourly Rate or One-time paymentEssential Duties Import student records into email system and Active Directory. Provide technical support to University faculty, staff, and students for software, hardware, installation, upgrade, repair, and web application issues Process checks for University Accounting for Student Refunds and Accounts Payable. Process checks for Human Resources for both biweekly and monthly Payrolls. Upload National Student Loan Clearinghouse files (enrollment, degrees). Upload Finance Student Payment files to the bank. Upload PosPay files for processed SR/AP checks to the bank. Upload PosPay files for Payroll to the bank. Manage Netvault Backups/clear tapes Assist Director in administering Quicklaunch SSO/MFA for WConnect portal services. Assist Director in managing manual account access in Canvas for Faculty. Supervise and manage the labor, time, and budget for Student Workers that monitor labs. Provide operations support for computer laboratories. Write and maintain user documentation, training manuals, and help documents. Perform other reasonable duties as assigned. Minimum QualificationsEducation and Experience: Associates Degree in a Information Technology related field required; Bachelor's degree preferred Minimal Information Technology experience is expected, focusing on basic IT support, customer service, and troubleshooting common Windows/Microsoft/Linux and web-related issues Must also possess the maturity and discretion to handle confidential information, and operate within the bounds of strict security controls Other Skills, Abilities and Qualifications Excellent communication and problem-solving skills Familiarity with ticketing systems (SolarWinds, ServiceNow, Remedy), Active Directory, supporting hardware/software, web applications, reporting, using data analysis tools, basic SQL understanding Strong analytical and critical thinking for diagnosing issues Physical Demands:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is frequently required to sit; use hands to finger, handle, or feel; and talk or hear. The employee is occasionally required to sand, walk; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The employee is occasionally exposed to extreme cold (non-weather) and vibration. The noise level in the work environment is usually moderate. Job Description Summary The Computer Operator/Helpdesk Specialist position is responsible for managing the import of student records into the directory services application and email system, managing helpdesk calls, emails, and service desk tickets requesting assistance, also supervising, managing, and training student workers, and working with multiple departments for regulatory file extractions and uploads, check processing, and reporting. Hours of AvailabilityBackground Check Statement Prior to hiring, the final candidate(s) must successfully pass a pre-employment background investigation. A prior conviction reported as a result of the background investigation DOES NOT automatically disqualify a candidate from consideration for this position. However, failure to disclose may disqualify a candidate. Requisition Detail Information Requisition Number FY20737NF Open Date 03/02/2026 Will this job have a specific close date? No Close DateSpecial Instructions to Applicants

Created: 2026-03-10