Community Manager for Multifamily Properties

At Hawthorne Residential Partners, we are excited to welcome dedicated, passionate, and compassionate individuals who are ready to make a significant impact on our vibrant apartment communities. As one of the top 50 multifamily management companies in the United States, we proudly embrace our Live It culture that emphasizes service, connection, and exceeding expectations. If you are looking for a role where your contributions truly matter, we invite you to consider joining our team! Community Manager | Position Overview As a Community Manager, you will play a pivotal role as the team's leader, embodying our Live It! culture and driving business strategies. You will oversee all aspects of community operations—from financial performance and leasing achievements to vendor collaboration and enhancing resident experiences. Your guidance will be crucial in nurturing your team's development and supporting daily operations to ensure high occupancy and a thriving community atmosphere. Qualifications: Education, Experience, and Licenses Education: High School diploma or GED equivalent. Experience: Minimum of two years in property management, including roles as a Leasing Consultant and Assistant Community Manager. Experience in lease-up properties is highly preferred. Six months of community manager experience in multifamily settings is greatly preferred. Familiarity with industry software like YARDI, Knock, and Microsoft is also highly preferred. Licenses & Certifications: Valid Driver's License required. CAM, CAPS, Real Estate License, and/or Property Management License preferred. Key Responsibilities Financial & Administrative Management Manage budgets, oversee rent collections, and prepare community financial reports. Handle move-outs, deposit accounting, and monitor delinquencies. Ensure compliance with company policies and legal standards while maintaining accurate records using software applications. Performance & Operational Excellence Conduct regular inspections to uphold community standards and enhance curb appeal. Drive leasing, renewals, and pricing strategies to meet occupancy goals, collaborating with maintenance teams for effective service requests and preventive care. Supervise vendor services to ensure quality and timeliness. Leadership & Team Development Foster a strong, positive culture amongst office and maintenance teams. Recruit, train, and mentor team members to achieve performance objectives. Conduct weekly team meetings to align on goals and celebrate accomplishments. Lead with empathy while maintaining accountability and upholding standards. Enhancing the Resident Experience Professionally address escalated resident concerns with care. Plan and execute engaging resident events to boost satisfaction. Monitor online reviews and manage the community's reputation. Ensure clear communication with leadership and ownership groups. Leasing & Occupancy Goals Support leasing efforts by conducting property tours, addressing inquiries, and guiding prospects through the leasing process. Identify prospective resident needs, showcase available homes, and invite them to join the community. Ensure timely completion of lease applications, renewals, and associated documentation. Achieve occupancy goals through effective leasing and resident retention strategies. Maintain a clean, inviting environment throughout the office, amenities, and common areas. Desired Skills & Attributes for Success Effective Communication: Essential for aligning your team, building trust, and fostering collaboration. Financial Acumen: Ability to interpret financial reports and make informed, budget-conscious decisions. Conflict Resolution: Skillfully manage disputes and resident conflicts with professionalism. Customer Focus: Dedication to delivering exceptional service through our Live It culture of kindness and connection. Servant Leadership: Invest in the training and development of team members for their success. Positive Attitude: Bring enthusiasm, passion, and drive to daily operations. Work Schedule: The leasing office operates Monday-Friday from 9:00 AM to 6:00 PM and Saturday from 10:00 AM to 4:00 PM, with one weekday off to maintain a 40-hour work week. Evening and weekend availability may be required for resident events or community needs. Hawthorne's Total Rewards Package | Compensation and Benefits As a Community Manager, you will be eligible for monthly leasing and renewal commissions, along with quarterly performance bonuses, in addition to your salary. Professional Growth: Our Career Path Program opens doors for advancement opportunities, supported by our Learning and Development team committed to your career journey. Personal Benefits: Free Dental Insurance. Comprehensive, affordable medical and vision coverage. 401(k) retirement match program. Paid time off, including your birthday! Paid sick time off. Pet insurance options. Paid maternity, paternity, and adoption leave. Telehealth services providing 24/7 access to doctors. Company-paid life insurance. Retirement planning. Hawthorne is proud to be an equal opportunity employer.

Created: 2026-03-10