Returns and Shipping Customer Service Expert

Job Description Returns and Shipping Customer Service Experts deliver exceptional service while assisting customers with their shipping and unpackaged returns needs in a vibrant retail store environment. Join a friendly and collaborative team dedicated to customer satisfaction. We are hiring immediately and offer thorough training to help you succeed! Once you apply, you'll have the opportunity to quickly schedule an in-person interview. Enjoy fantastic benefits: Flexible part-time or full-time hours, paid time off, weekly pay, and career growth opportunities Exclusive discounts on products, services, and warranty plans in-store and online Additional savings at numerous retailers and restaurants 401(k) plan with company matching Medical, dental, and vision insurance for eligible full-time employees And much more! Compensation based on experience and qualifications Contribute to customer and store success: Oversee all Full-Serve Shipping and Unpackaged Returns processes, ensuring outstanding customer engagement while preparing packages for third-party carrier pickup Provide exceptional customer service for services like Amazon returns and UPS shipments Assess customer shipping needs and effectively communicate available shipping options Maintain an organized Shipping area for streamlined processing and storage of packages Ensure an adequate supply of materials for shipping and returns Create a welcoming atmosphere for each customer Use basic selling techniques to propose solutions to customer needs Adapt to various responsibilities including online pick-ups, store cleanliness, and other assigned tasks Essential skills and experience: Availability to work a flexible schedule based on store needs Ability to engage with customers, assess their requirements, and drive additional sales Capability to lift, push, or move materials weighing up to 100 pounds Strong attention to detail and organizational skills, with an aptitude for multitasking Collaborative team player in a fast-paced and dynamic environment Able to handle conflicts calmly and cooperatively Act with integrity and honesty regarding all customer and business information Staples does not sponsor work visas for this position. About Us As the workplace and learning environment evolves, here’s your chance to be part of a brand transformation in retail. At Staples, we empower our customers and communities with innovative products and services, enabling them to unlock their potential while you unlock yours. Our team members are vital to our success, and now is an exciting time to join us as we lead a new era in working and learning. Staples is an Equal Opportunity Employer. All qualified applicants will receive fair consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability, or any other protected status. Staples is committed to providing reasonable accommodations to individuals with disabilities. If you need assistance due to a disability during the application process, please reach out for more information. All qualified applicants with arrest or conviction records will be considered in accordance with relevant Fair Chance Ordinances. In Massachusetts, it is illegal to require a lie detector test for employment purposes, and violations can result in criminal penalties and civil liability.

Created: 2026-03-10