Senior PC Security & Lifecycle Support Specialist

Title: Senior PC Security & Lifecycle Support Specialist Department: Administrative Location: Any Vermeer Heartland location Vermeer Heartland is a family-owned, full-service dealer of Vermeer industrial equipment across four states. With decades of experience in the industry, our team sets itself apart with our strong customer-focus and growth-mindset. We are currently seeking an experienced Senior PC Security & Lifecycle Support Specialist to lead our endpoint security initiatives and PC deployment operations across our distributed enterprise environment. If you are a seasoned professional with deep expertise in endpoint protection, ITIL-aligned service delivery, and comprehensive PC lifecycle management using remote support strategies, we would love to hear from you! BENEFITS PTO and holiday pay Medical and life insurance plans 401(K) POSITION RESPONSIBILITIES Endpoint Security Management Design, implement, and maintain comprehensive endpoint security strategies aligned with organizational security policies and compliance requirements Deploy and manage endpoint protection solutions including antivirus, EDR/XDR, encryption, and DLP tools Conduct regular security assessments, vulnerability scanning, and remediation of endpoints Develop and enforce security baselines, hardening standards, and configuration management for all PC assets Respond to and investigate security incidents involving endpoint devices Collaborate with Information Security team on threat intelligence and security architecture PC Lifecycle Management Participate in end-to-end PC lifecycle operations including procurement, imaging, deployment, maintenance, and secure decommissioning Develop and maintain standardized PC build images and automated deployment processes Manage PC refresh cycles and coordinate hardware/software upgrades across distributed locations Ensure asset tracking, inventory management, and compliance with licensing requirements Create and maintain comprehensive documentation for all lifecycle processes ITIL-Aligned Support Operations Provide expert-level technical support for complex PC hardware, software, and security issues Utilize ITIL framework for incident, problem, change, and configuration management Leverage remote support tools to diagnose and resolve issues for users in distributed locations Develop and maintain knowledge base articles and self-service resources Participate in CAB (Change Advisory Board) meetings and manage changes through proper channels Track and analyze support metrics to drive continuous service improvement Distributed Environment Support Deploy and support remote support platforms (LogMeIn) Provide technical guidance and mentorship to central IT support staff Coordinate with site teams to ensure consistent service delivery Develop remote troubleshooting procedures and train team members on best practices POSITION SKILLS/ ABILITIES Scripting skills (PowerShell, Python, Bash) Knowledge of compliance frameworks (NIST, CIS, ISO 27001 or similar) Project management experience leading large-scale deployments Experience with zero-trust architecture and modern endpoint management approaches Operating Systems: Windows 11, macOS, Windows Server Security Tools: EDR/XDR, SIEM, vulnerability scanners, encryption solutions Deployment: SCCM, Intune, MDT, Autopilot or similar, imaging tools Remote Support: Various remote desktop and support platforms Networking: TCP/IP, VPN, DNS, DHCP fundamentals Scripting: PowerShell, batch scripting ITSM Tools: ServiceNow, Remedy, JIRA Service Management or similar POSITION REQUIREMENTS Minimum 6 years of progressive experience in PC security, endpoint management and technical support ITIL Foundation: ITIL v3/v4 foundational understanding Security Expertise: Proven track record securing Windows and Mac endpoints in enterprise environments Technical Proficiency: Advanced knowledge of Windows 11, Windows Server Expertise with endpoint security tools (Microsoft Defender, ESET, etc.) Experience with MDM/UEM solutions (JAMF, LogMeIn etc.) Proficiency with deployment tools Strong understanding of remote support platforms and strategies Distributed Environment: Demonstrated success supporting geographically dispersed user populations May require occasional travel to remote sites and flexibility to support users across multiple locations. Non-safety-sensitive

Created: 2026-03-10