Billing Specialist

Job title- Billing Specialist Location- Fully Remote - Candidate must live within 1 hour of the Monroeville, PA office Pay- $19.50/hr W2 The Inbound Patient Account Services Specialist serves as a patient advocate, resolving billing questions and supporting a positive experience with empathy and efficiency. This role is part of a collaborative team focused on improving patient access to services and reimbursement. Key Responsibilities: Provide compassionate and informed support for patient billing inquiries Assist patients with understanding insurance coverage, payment plans, and reimbursement timelines Accurately document all interactions and follow-ups in the Revenue Cycle system Escalate trends or recurring issues to leadership Meet call center performance metrics (call volume, quality, and service standards) Use MS Office tools to communicate and collaborate effectively Required Qualifications: 6+ months of healthcare billing, reimbursement, or collections experience 1+ year of experience using Microsoft Word, Outlook, and Excel Strong customer service and communication skills Ability to handle emotional situations with empathy and professionalism Must be flexible to work shifts between 8:00am-8:00pm EST, Monday-Friday Preferred Qualifications: 1 year experience in pharmacy billing, infusion services, or medical collections Experience in a call center or high-volume customer service environment Education: High school diploma or GED (required and verifiable)

Created: 2026-03-10