Quality Assurance Supervisor for Prefunding Operations

QUALITY ASSURANCE SUPERVISOR FOR PREFUNDING OPERATIONS WHAT IS THE OPPORTUNITY? This specialized role is dedicated to prefunding quality assurance initiatives, steering clear of post-closing Quality Control tasks. As a pivotal part of the organization, the QA Supervisor will ensure adherence to Fannie Mae's Selling Guide and integrate best practices outlined in Fannie Mae's Beyond the Guide publications. Reporting directly to the Head of Quality Assurance or Chief Compliance Officer, you will collaborate across departments including origination, underwriting, and risk management to identify and mitigate potential defects, fraud, and risks at the earliest stages of the loan process. WHAT WILL YOU DO? Take ownership of the organization’s Prefunding QA Plan, continuously improving it in line with Fannie Mae Selling Guide requirements, focusing on defect taxonomy, severity classifications, timely reviews, and verification protocols. Oversee monthly loan selection, employing targeted sampling techniques particularly focusing on high-risk loans to ensure comprehensive evaluation. Manage prefunding QA reviews post-conditional approval but prior to loan closing, covering essential areas like credit, income, and asset evaluation to promptly detect and rectify errors. Direct thorough reverifications of borrower data, ensuring accurate assessments via independent sources to uncover material misrepresentations or signs of fraud. Conduct detailed collateral reviews utilizing Fannie Mae tools to confirm property valuation accuracy. Monitor third-party originations through a risk-based approach, aligning processes with both internal and Fannie Mae standards. Track key performance metrics regarding defect rates and trends, enabling informed risk assessments and timely adjustments to the QA plan as needed. Create customized QA reports for various stakeholders, including executive summaries and real-time feedback to support pre-closing corrections. Lead root cause analysis for identified defects, collaborating with stakeholders to establish corrective action plans with defined timelines. Manage relationships with vendor partners for outsourced prefunding QA, maintaining stringent checks for accuracy and compliance. Conduct independent audits of the QA process to ensure regular adherence to standards, addressing any findings appropriately. Enhance fraud detection and risk management practices using an array of Fannie Mae tools and vendor solutions for automated reviews. Ensure proper retention of QA documentation for a minimum of three years, ready for inspections by Fannie Mae or regulatory authorities. Champion a culture of quality within the organization by leading training sessions and ensuring QA assessments are connected to performance incentives and goals. WHAT DO YOU NEED TO SUCCEED? Required Qualifications Bachelor's degree in Finance, Business Administration, or a related discipline; advanced certifications preferred. 7-10 years of experience in mortgage lending quality assurance, with at least 3-5 years in a managerial role focused on prefunding activities. Additional Qualifications In-depth knowledge of Fannie Mae's Selling Guide and prefunding QA practices. Expertise in mortgage origination, underwriting, compliance, and risk management across different channels. Strong analytical skills for identifying trends and assessing quality risks. Familiarity with QA tools and software for automated auditing and reporting. Proven leadership and communication skills for effective collaboration and influence. Experience managing vendor relationships and improving QA processes in a fast-paced environment. WHAT'S IN IT FOR YOU? Compensation Starting base salary: $111,408 - $189,738 per year. Exact compensation may vary based on skills, experience, and location. This position is eligible for bonuses and/or commissions. Benefits and Perks Comprehensive healthcare coverage, effective the first of the month following your start date. Generous 401(k) matching contributions. Career development resources including tuition reimbursement and training initiatives. Valued time off benefits including vacation, sick leave, and volunteer opportunities. Specialized health benefits covering various family planning and support needs. Dedicated recruitment team for career mobility support. Opportunities for networking and engagement through colleague resource groups. ABOUT US City National Bank was established with a commitment to enriching the lives of our clients and communities. We pride ourselves on our integrity, community involvement, and exceptional client relationships. As a subsidiary of Royal Bank of Canada, we continue to promote a vibrant company culture aimed at excellence. INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT City National Bank embraces a culture of diversity and equal opportunity, encouraging applications from all qualified candidates. We are committed to providing a workspace free from discrimination based on race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected characteristic. Represents basic qualifications for this position. Applications are accepted on an ongoing basis until filled. Positions typically require reporting to a designated City National location unless indicated as fully remote.

Created: 2026-03-10