Territory Field Manager - Plumbing

GENERAL STATEMENT OF JOB At Stancil Services, we take pride in delivering quality craftsmanship and operational excellence across every project. The Territory Field Manager - Plumbing plays a key leadership role in managing day-to-day field operations across multiple plumbing phases - slab, rough, trim, and warranty. This position oversees labor, materials, quality, and customer satisfaction within assigned territories to ensure plumbing projects are completed on time, on budget, and in alignment with company standards. The ideal candidate is a strong communicator and problem-solver who thrives in a fast-paced environment, balancing hands-on field management with strategic oversight. SUPERVISORY RESPONSIBILITIES Lead, coach, and supervise foremen and field labor. Support hiring, onboarding, and training of team members. Promote a culture of safety, accountability, and teamwork. Conduct performance feedback and corrective coaching as needed. Oversees assistant territory field manager. ESSENTIAL JOB FUNCTIONS Manage daily field operations All plumbing phases including slab, rough, trim, and warranty. Communicate relevant field information to labor teams, leadership, and internal departments. Coordinate daily labor assignments, ensuring adherence to project timelines and efficiency standards. Effectively manage labor and materials at the job level to minimize waste and maximize productivity. Build and maintain strong relationships with customers, builders, and Stancil team members. Work collaboratively with the Area Manager to oversee crew activities and ensure alignment with company objectives. Communicate directly with customers regarding field progress, scheduling, and service needs. Meet customer demands and production goals while upholding Stancil's quality standards. Lead crews toward achieving company-defined production rates and operational efficiency targets. Manage crew schedules and assignments, including maintaining the crew board, rotating team members, and managing overtime as needed. Partner with the Scheduling Department to allocate work efficiently based on skill sets and project requirements. Train, mentor, and support field personnel to promote a culture of learning and professional growth. Own inspection performance, implement quality control measures, and use data to drive field efficiency. Monitor materials usage, drive cost efficiency, and reduce waste across assigned projects. Collaborate with the Operational Support Specialist (OSS) to manage costs, leverage EPO opportunities, and improve profitability. Support the implementation of new technologies, processes, and systems that enhance field operations. Participate in fleet management and ensure driver eligibility compliance. Other related duties as assigned. ESSENTIAL JOB FUNCTIONS Management of daily functions of each plumbing phase: slab, rough, trim, and warranty Communication of information captured in field to labor as well as other team members Management of daily labor with respect to following appropriate schedules and timelines Effective management of labor and materials on job level Maintaining relationships with customers Manage the crews in conjunction with the Area Manager Communicate with customers regarding all field activities Meet customer demand Drive the production rate toward company standards Manage the field personnel including: Run Crew Board Rotate personnel into and out of the company as needed Manage overtime Work with the scheduling department to distribute work to the field to maximize skill sets Train field personnel and provide a culture of learning. Own Inspection results and drive efficiency through data Own Quality Inspections Controls Drive material efficiency and waste reduction Own back charges and drive efficiency through data Work with Operational Support Specialist (OSS) to cover costs and drive profit through EPO opportunities. Support and own the implementation of technology Support fleet management and driver eligibility All other duties assigned EDUCATION, EXPERIENCE AND TRAINING High school graduation or other equivalent (i.e., GED, college, technical or trade school transcript, foreign equivalency, etc.). Strong computer skills (MS Office Suite, Bolt) Fluent in Spanish a plus but not required Valid driver's license for 3+ years and insurable with Company insurance company, required 3+ years of New Residential Plumbing Experience Must be able to pass a physical examination and obtain a medical card NC Plumbing License a plus but not required STANDARDS OF PERFORMANCE Demonstrate informative and professional assistance when working with customers, vendors, and team members. Act independently and create new approaches to problems. Maintain initiative to preserve the flow of work. Work under stress with commitment to deadlines. Sustain interpersonal relationships, which encourage openness, candor, and trust, both internally and externally. Complete tasks in an accurate and timely manner. Maintain Company information in a confidential manner. Attends work regularly and on time with a minimum of tardiness and absences and adheres to Company policies and procedures regarding absences and tardiness. Provides adequate notice to higher management with respect to vacation time and time-off requests. Willingness to embrace change in a growing company Ability to efficiently manage multiple tasks Ability to work accurately and independently Excellent written and verbal communication skills Ability to learn new methods & systems required to adapt to changes in the work environment Accurate, organized and detail oriented with exceptional follow up skills Frequently communicates with customers, managers, field employees on status of projects. Must be able to exchange accurate information in these situations. MENTAL AND PHYSICAL REQUIREMENTS The physical activities described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions and expectations. Individuals may need to ride or drive in a vehicle for up to 2 or more hours at a time depending on position and job location. Performing this job requires frequent use of hands to handle, control or feel objects, tools, or controls. Must be able to sit, talk, hear, and stand frequently throughout the day. Must be able to climb, reach above shoulder height, stoop, kneel, crouch or crawl frequently. Ability to climb up and down steps The position occasionally may require lifting heavy objects (50+ pounds) and performing strenuous physical labor under adverse field conditions. WORKING ENVIRONMENT AND CONDITIONS This position requires working in an outdoors environment. Individuals may be exposed to varying temperatures including very hot (above 90 degrees F) or very cold (below 32 degrees F) and all-weather conditions. TOOLS AND EQUIPMENT Office equipment such as computers, tablets, printers, copiers Company vehicle General Power Tools Note: As in any Job Description, this description, including the list of essential functions, is not exhaustive and may be supplemented, as conditions require. The Company reserves the right to modify the quality or quantity standards for this position based on changes in specifications, manufacturing, or other conditions. Stancil Services provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Created: 2026-03-10