US Licensed Customs Brokerage Manager

We are currently looking for a US Licensed CUSTOMS Brokerage Manager to join our growing team. We are looking for an individual with a passion for the freight forwarding industry and customs brokerage and strong leadership skills to join our team in Cleveland, Ohio!Essential Job Functions:Ensure harmonized tariff research, binding rulings, protests, duty rates, and valuation on import shipments into the United States are processed timely and efficiently in accordance with all applicable laws and regulations.Interface with U.S. Customs and other Federal agencies at the local and national level to ensure compliance with all pertinent laws and regulations as directed by the Imports Director.Provide consultation to customers on the importation of goods thru U.S. Customs, governmental regulations/inspections, changes in import regulations, transportation, bonding/insurance requirements, and general industry expertise.Ensure an appropriate level of communication with customs and other government agencies.Ensure that all rules pertaining to the clearance of dutiable material are observed.Ensure the timely release of all imported material.Obtain pertinent documentation and data from consignees to effect timely release.Ensure successful implementation of new governmental systems as and when they are introduced.Ensure collection of fees when handing documentation over to other parties.Ensure collection of appropriate storage fees.Develop new areas and means of revenue generation.Stay informed and implement all new US Customs procedural and policy changes.Develop relationships with key brokerage customers.Ensure staff is effectively communicating externally and internally.Handle other Brokerage Department-related functions as required.Effective Lead, Train and develop Brokerage Team.Effectively manage the performance of all staff in the Brokerage Department.Ensure that all Company and Branch goals are clearly communicated to staff.Must be able to work on-site, this is not a remote role.Must be able to perform essential job functions with or without reasonable accommodations.Other job duties as assigned.Qualifications Needed10+ years exp overseeing a team of LCB.Customs Brokerage License IS REQUIRED.Bachelor's degree preferred not required.Thorough knowledge of U.S. Customs documentation and regulations.Working knowledge of rules and regulations of the other government agencies (i.e.: FDA, USDA, DOT, FCC, etc.).The ability to respectfully integrate and communicate with U.S. Customs officials.The ability to deal and negotiate with senior customs officials.Strong leadership, communication, and MS Office skills.

Created: 2026-03-10