Retail Loss Prevention Specialist

Join Our Team as a Retail Loss Prevention Specialist! At Ross, we truly value our people! Become part of our dynamic team at one of the leading off-price retail chains with over 2,200 locations and a reputation for success and growth. Our mission is to provide our customers with high-quality brands and trendy merchandise at unbeatable prices while offering a fun shopping adventure. As a Retail Loss Prevention Specialist, you will experience: Success. Be a part of a winning team that continuously strives for excellence. Career Growth. We invest in our employees because our success is driven by your development. Teamwork. Collaborate to tackle complex challenges and find effective solutions together. Inclusion. We celebrate diversity and aim to be a positive force in our community by recognizing the value in every individual. Located in Dublin, CA with buying offices in New York City, Los Angeles, and Boston, Ross has eight distribution centers across the nation. With a revenue of $20.4 billion in 2023, we are proud to be a Fortune 500 company committed to fostering an inclusive work environment that supports continuous learning and development of our teams. GENERAL PURPOSE: The Retail Loss Prevention Specialist plays a critical role in maintaining store security by providing a visible presence at entrances and exits. This position is essential to reducing theft and maintaining a safe shopping environment for both employees and customers. Your friendly demeanor, along with your vigilance, will help deter theft while ensuring an engaging experience for all patrons. ESSENTIAL FUNCTIONS: Ensuring a Safe Environment: Prioritize safety in all aspects of your work and assist in maintaining a secure environment for everyone. Exhibit a strong presence at store entrances/exits and on the sales floor, greeting customers and monitoring safety issues. Keep emergency exits clear and remove hazards to ensure safe navigation throughout the store. Building Relationships: Provide exceptional customer service by greeting shoppers warmly, making eye contact, and responding to inquiries cheerfully. Always treat customers and team members with respect and professionalism. Engage with colleagues and community partners in various initiatives to foster teamwork. Reducing Theft and Fraud: Monitor the store for suspicious behavior indicative of theft and report findings to leadership. Utilize both internal and external intelligence to effectively address trends in loss prevention. Adhere to company policies for responding to theft incidents. Minimizing Operational Shortage: Raise awareness among the store team about effective strategies to reduce operational shortages. Observe and verify that checkout procedures are being followed correctly by both customers and staff. REQUIREMENTS: High School diploma or equivalent; AA degree is a plus. One year of supervisory experience in retail or equivalent preferred. Training in loss prevention or security is a plus. Active Security Guard License is highly preferred. Ability to thrive in fast-paced environments. Demonstrated strong communication and conflict resolution skills. PHYSICAL DEMANDS: Regular attendance and punctuality are essential. Must be able to stand and move around the store for the entire working shift. Ability to lift and move items weighing over 25 lbs. Flexibility to bend, stoop, or crouch based on daily needs. DISCLAIMER: This job description provides a summary of primary responsibilities and is not an exhaustive list of all duties. Responsibilities may change based on management's discretion. We are committed to equal opportunity employment. Our aim is to attract diverse talent aligned with our company values and to create a workforce reflective of the communities we serve. The starting pay for this position ranges from $17.10 to $17.60, depending on experience and qualifications. This range is just one part of the total compensation, which may include several other benefits. Benefits offered include insurance programs, associate discounts, an employee assistance program, 401K options, and performance-based bonuses for eligible positions.

Created: 2026-03-10