Business System Analyst with IVR

Job Number 5 Business System Analyst with experience in AI-driven transformations/ experience in redesigning IVR systems (for self-service on the voice channel) and leveraging AI solutions in the IVR space. Insurance client Location - Hybrid with 3 days office -preferably in Newark-NJ Job Description: We are seeking a highly skilled and experienced Business with a background in implementing effective solutions. The ideal candidate will have a proven track record in leading strategic insurance programs and AI-driven transformations. This role requires a deep understanding of product delivery processes, actionable business intelligence, data modeling, and governance, especially within the insurance industry. Key Responsibilities: • Evaluate business processes, anticipate requirements, and uncover areas for improvement ensuring strategic alignment and operational efficiency. • Develop actionable business intelligence and analytics to drive decision-making. • Lead ongoing reviews of business processes and developing optimization strategies. • Develop and implement data governance, data management, and data quality program practices and strategies. • Model business processes for Interactive Voice Response (IVR) and implement effective solutions. • Foster a culture of continuous improvement and excellence. What you bring to the table: • Demonstrated experience in redesigning IVR systems (for self-service on the voice channel) and leveraging AI solutions in the IVR space. • Experience working in an AGILE environment. • Strong analytical skills and proficiency in data modeling techniques. • Scrum Master Certification. • Deep expertise in insurance financial engines and regulatory compliance. • Knowledge of SQL, Databases and Analytical/Reporting tools such as PowerBI/Tableau.

Created: 2026-03-10