Technical Product Manager

Job Title: Technical Product Manager- CPQ & CRM MarketingLocation: Santa Clara, CA (Onsite)Key Responsibilities: Platform Solutioning & Support Perform L1 and L2 solutioning on the ServiceNow platform. Collaborate with architects and designers to refine requirements and validate feasibility. Requirements & Story Management Break down PRDs into detailed user stories. Manage backlog, maintain story hygiene, and ensure stories are test-ready. Track delivery status and follow up with engineers to ensure on-time execution. Execution & Delivery Support Drive UAT testing, validate outcomes, and close development tasks. Provide structured reporting on progress, risks, and blockers. Hypercare & Incident Management Support post-go-live stabilization during the hypercare period. Triage incidents, track resolution, and report on hypercare performance. Collaboration with Core TPMs Complement existing TPMs by focusing on execution and delivery, while they drive strategy and business alignment. Ensure smooth handoffs and visibility across all levels of product management. Required Skills & Experience: Hands-on knowledge of the ServiceNow platform with ability to solution requirements. Experience translating business requirements / PRDs into detailed user stories. Strong backlog management, story hygiene, and execution-tracking skills. Familiarity with Agile delivery tools (e.g., ServiceNow Agile, Jira). Strong communication and reporting skills, with ability to simplify complex topics. Exposure to hypercare, incident triage, and post-go-live support. Preferred Qualifications: 4-7 years of TPM or equivalent experience in SaaS / enterprise platforms. Experience with Customer Success, CSP, or related ServiceNow modules.

Created: 2026-03-10