5+ years of experience in IT Service Management Process, Design and Administration (may include the 3+ years of experience as a ServiceNow Administrator/Developer 3+ years of RESTful or SOAP web services 3+ years of experience with HTML and JavaScript 3+ years of experience with the key technologies relevant to ServiceNow integration solutions including: ServiceNow API's, SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS ServiceNow Certified Systems Administrator (CSA)