Hiring: Merchant Services / POS Support Specialist - ...

Interested candidates please email their resume to with below details. Work authorization status current location availability compensation details. Can you work onsite from Day 1 ? Please reference the specific job title and job location in your email. Merchant Services Specialist Onsite 3 days/week - Naples, FL Contract (Right to Hire)Must Have Skills Merchant Services / POS environment experience Strong data entry skills with high attention to detail Strong customer service experience (heavy phone + email communication Comfortable working in a fast-paced environment with shifting priorities and deadline Proficiency with CRM tools, ticketing systems, and documentation standard Solid Microsoft Office skill foundation Experience/Desire to contribute beyond immediate job responsibilitie Ability to manage multiple service tickets, accounts, and onboarding activities simultaneously Nice to Have Strong understanding of POS systems, payment processing flow, and connected hardware (iPads, printers, PAX devices, KDS, network equipment) Ability to troubleshoot hardware, software, and basic network issues Experience in hospitality, retail, or restaurant environments Experience in software onboarding, technical support, or customer success roles Industry Preference Merchant Services / Payment Processing industry experience required Former processing company / ISO / Card Issuer background highly preferred: Fiserv, WorldPay, Heartland, TSYS, Kurv, Maverick, Merchant Industry, CGI, or similar Key Responsibilities Perform all duties listed in the Roles & Responsibilities section of the JD Support Merchant Services onboarding activities for new and existing accounts Manage service tickets, merchant accounts, and internal reporting systems Maintain accurate client demographic data and documentation Respond to calls, emails, faxes, and queue-based work orders within SLA timelines Communicate with merchants, partners, agents, and internal teams via phone and email Identify opportunities to improve internal onboarding and service processes Resolve merchant issues under tight timelines with strong problem-solving skills Perform high-volume data entry with accuracy and confidentiality #DI-CB2 #M1 Ref: #404-IT Pittsburgh

Created: 2026-03-10