Human Services Program Manager - Senior Resources Unit ...

Salary: $70,563.00 - $77,104.00 Annually Location : Towson, MD Job Type: MERIT Job Number: 04.499 12-25 Department: AGING Opening Date: 02/23/2026 Closing Date: Continuous A vacancy exists at the Department of Aging, in the Bureau of Long-Term Services and Support for a Senior Resources Unit Manager. Pay Schedule XII, Grade 1M, Regular Schedule: 35 hours per week. This job announcement may close at any time with little or no notice. Applicants are advised to apply promptly. Definition of Responsibility Under direction, develops, administers, and supervises a major or diverse program providing human services and coordinates the program with other agencies and programs. A list of eligible applicants will be established based on the examination as outlined below. Current and future vacancies occurring within this class may be filled from the list of eligible applicants. All interested transfer and promotional candidates must apply at this time. List all promotions and changes in job duties due to reclassification as separate work experience on your application. Applicants must include the dates of the promotions and reclassifications. Note: Failure to complete all fields of the "Work Experience" section of the application will result in your application not being considered. A resume will not be considered in determining your qualifications for a position. Applicants selected for an interview may provide a resume at that time. You must attach your transcript(s), degree(s), certification(s), or professional license(s)to your application. Unofficial copies are acceptable. Failure to submit proof of professional Licenses, Certifications and Education will result in your application notbeingconsidered Proof of license(s), certifications, and/or education must be submitted with each application. Examples of Duties Job Purpose Under general supervision, oversees the daily management operations of the Senior Resources Unit, which includes: Senior Home Safety/BCAUSE, Cleaning Services, Clutter Disposal, Pest Control Services, Home Delivered Meals, Adult Day Care Subsidy, Senior Care, and Services for Seniors in Need. Essential Job Duties Ensures the effective administration of all required grant functions and service deliveries. Ensures effective service administration for all program budgets, including review and approval of program expenditures. Oversees and assists in the completion of all required grant reporting requirements and the agency's Area Plan for Senior Resources programs. Oversees shared files and file management for all Senior Resources programs, ensuring the secure storage of all necessary paper and electronic documents in compliance with program requirements. Collaborates with local and state program managers to meet or exceed service delivery expectations (including those in the MD Department of Aging, Baltimore County Department of Aging, and Departments of Health and Social Services). Works cross-functionally with Senior Resources team members to coordinate grant activities, monitoring grant expenditure to ensure compliance with financial regulations. Functions as backup and coordinates backups for all Senior Resources grant operations and functions. Provides direct operational management of the Senior Assisted Living Subsidy Program (SALS) to ensure grant compliance and effective service administration. Ensures proper vendor monitoring and grant compliance for the Senior Resources Unit. Provides human resources management of the Senior Resources team, which includes the Senior Resources Supervisor, Occupational Therapist, SALS Housing Specialist, Senior Resources Office Assistant, and PT Senior Resources Office Assistant. Examples of Other Duties Represents the department or attends meetings, including: internal departmental, granters, vendors, contractors, and multiple agency stakeholders. Leads and/or participates in special projects, meetings, and agency engagement activities. NOTE: The duties and responsibilities listed above are for the purpose of determining a common set of minimum qualifications for all positions in this class. They may not include all of the essential job functions of each position in the class. Each position may not be required to perform all of the essential job functions listed. Qualifications Required Education and Experience Graduation from an accredited college or university with a bachelor's degree in a social or behavioral science; Plus Four years of experience providing human services, such as intake/referral, counseling, or educating, which includes one year in a supervisory capacity Related education beyond a bachelor's degree may be substituted on a year-for-year basis up to a maximum of two years for the required non-supervisory experience. (Additional experience in providing human services may be substituted on a year-for-year basis up to a maximum of two years for the required education. Experience in the supervision and management of a human services program may be substituted on a year-for-year basis up to a maximum of four years for the required education.) Licenses and Certificates Some positions within this classification may require possession of a valid driver's license equivalent to a Non-Commercial, Class C Maryland driver's license at the time of appointment. Proof of Licenses, Certifications and Education Applicants are required to submit proof of education to meet the required and preferred qualifications of the position. Diplomas or transcripts must show the applicant's major field of study. Copies and unofficial transcripts are acceptable. Proof of professional license(s), certifications, and/or education must be submitted with each application. Proof of Degree Equivalency Applicants who have obtained a degree from outside the United States of America are required to submit degree equivalence documentation from World Education Services, Inc. (Mail or deliver documents to: ATTN: Human Services Program Manager - Aging Office of Human Resources Baltimore County Government 308 Allegheny Ave. Towson, MD 21204 You must attach your transcript(s), degree(s), certification(s), or professional license(s)to your application. Unofficial copies are acceptable. EXAMINATION PROCEDUREApplicants will be qualified based on an evaluation of their training and experience, as stated on their application, which includes answers to the supplemental questions. Applicants must state the dates and duties of past and present experience clearly and completely for evaluation purposes. Conditions of Employment Some positions may require employees to complete County-sponsored CPR and First Aid training satisfactorily. Employees must maintain this certification throughout their employment. Employees in this classification may be assigned to work shifts that include evenings, nights, weekends, and holidays. They may also be called to duty in emergencies and may be required to work overtime as necessary. Physical and Environmental Conditions These positions are primarily sedentary but involve occasional walking, lifting, or other limited physical activities. Employees will be required to travel between work sites. Medical Examination and Employment Background Investigation Applicants selected for a position in Baltimore County must successfully complete a physical examination, drug screening, and an employment background investigation. This investigation will include, but is not limited to, a criminal background check, verification of education, and a fingerprint check. Employment Benefits for Full-Time, Merit or Classified Employees Baltimore County General Government offers the following benefits to full-time,merit or classified employees. Some benefits vary for sworn employees of the Police and Fire Departments. New employees are eligible for benefits upon hire, unless noted otherwise. Equal Opportunity Employer Baltimore County is an equal opportunity employer and encourages minority, female and disabled applicants. Smoke free workplace All Baltimore County offices are smoke free. Drug free workplace Baltimore County provides a drug free workplace. Prospective employees are required to submit to urinalysis drug testing as part of the pre-employment physical examination. SalaryAnnual Salary review - Step increases may be granted on anniversary date based on satisfactory job performance General Increases - Cost of living increases and adjustments may be granted as legislated. Longevity Increases - In accordance with the specific pay schedule, a full-time merit or classified employee may receive a longevity increase, equivalent to one step, upon completion of a certain number of years of classified service with the County. Employee Assistance Program Our Employee Assistance Program provides confidential and professional assessment and referral assistance for employees and eligible dependents in the household who are experiencing personal problems that may be affecting work performance, job satisfaction, or overall quality of life. Health Insurance Health Insurance benefits elected become effective the first day of the month following the date of hire if the employee has completed online enrollment prior to that date. New employees must enroll within thirty (30) calendar days of hire. Plans offered include: Medical, Prescription, Dental and Vision insurance. Flexible Spending Accounts Opportunity to set aside pre-tax dollars, through payroll deduction, for eligible unreimbursed medical care expenses and/or dependent care costs. Life Insurance Employees may elect basic term life insurance for themselves equal to one time the employee's annual salary, rounded to the next higher $1,000. Employees contribute a portion of the premium through monthly payroll deductions. The County also offers an Additional/Employee paid Life Insurance plan with coverage up to $100,000. Retirement Employees are required to participate in the Baltimore County Employees' Retirement System (ERS), with very limited exceptions. Paid Leave Paid benefits listed below vary depending upon the Classification. Sick Leave Vacation Leave Personal Leave Holidays Bereavement Leave Jury Leave Military LeaveBaltimore County Employees Federal Credit Union Membership in Baltimore County Employees Federal Credit Union offers a full range of savings programs, loans, checking, direct deposit, payroll deduction, savings bonds, and other financial services. Direct Deposit Payroll through direct deposit to the financial institution selected by employee is required. Educational Assistance 70 to 80 percent tuition reimbursement following successful completion of pre-approved courses related to position. Amount of reimbursement and fiscal year dollar limitations vary with bargaining group. Deferred Compensation Nationwide Retirement Solutions offers a 457 retirement plan allowing for payroll contributions of tax deferred dollars to investment options of your choice. Disclaimer This is only a summary of benefits and policies in Baltimore County. Any benefit or policy may be changed at any time at the discretion of the administration. This summary does not constitute an express or implied contract, nor does it constitute a guarantee that your employment relationship will continue for any specified period of time or end only under certain conditions. 01 The purpose of the supplemental questions listed below is to further evaluate your experience and education to determine your eligibility for this job classification. Answer each question accurately and thoroughly. To be considered for this position, the experience you indicate in your responses to the supplemental questions must also be described, in detail, in the Work History/Experience section of this application. Questions with text answers require you to include the name of the employer/organization and dates of the specific experience. I have read and acknowledge the above instructions. 02 Failure to complete all fields of the "Work Experience/History" section of the application will result in your application not being considered. A resume will not be considered in determining your qualifications for this position. Applicants selected for an interview may provide a resume at that time. I have read and acknowledge the above statement. 03 Are you currently a merit (full-time), non-merit (part-time), or temporary employee of the Baltimore County General Government?Employees of Baltimore County Public Schools, Baltimore County Public Library, Baltimore County's court systems or Baltimore County Community College and employees of temporary services used by the County are not considered employees of the Baltimore County General Government. Yes No 04 Select from the options below that best describe your level of education and experience. You must attach proof of education to the application to meet the minimum qualifications and to receive credit. Master's degree from an accredited college or university in a social or behavioral science, plus two (2) years of experience providing human services, such as intake/referral, counseling, or educating. Graduation from an accredited college or university with a bachelor's degree in a social or behavioral science, plus four (4) years of experience providing human services, such as intake/referral, counseling, or education, which includes one year in the supervision and management of a human services program. Associate's degree from an accredited college or university in a social or behavioral science, plus six (6) years of experience providing human services, such as intake/referral, counseling, or educating, which includes two years in the supervision and management of a human services program. High school diploma or an appropriate equivalent, plus eight (8) years of experience providing human services, such as intake/referral, counseling, or educating, which includes four years in the supervision and management of a human services program. I do not have any of the above combinations of education and experience. 05 Provide specific example(s) of the experience you have providing human services, such as intake/referral, counseling, or educating, which includes job roles in supervision and management of a human services program. Include the employer(s) and dates(s) you performed these duties. Be certain that this experience is also described, in detail, in the Work History/Experience section of this application. If you chose, "I do not have any of the above combinations of education and experience," respond by entering N/A to this question. 06 Do you have professional experience working with and/or providing services to older adults or individuals with disabilities? Yes No 07 If you answered "Yes" to the above question, provide specific example(s) of the professional experience you have working with and/or providing services to older adults or individuals with disabilities. Include the employer(s) and dates(s) you performed these duties. Be certain that this experience is also described, in detail, in the Work History/Experience section of this application.If you chose "No", respond by entering N/A to this question. 08 Do you have experience supervising onsite and offsite staff members? Note: If you check "Yes" to this question, it means that you have or had responsibility for recruitment, development, training, administering disciplinary actions, and conducting performance evaluations. Your supervisory experience MUST be on a consistent basis. Filling in for a manager when they are absent or as needed does NOT constitute full supervision of staff. Yes No 09 If you answered "Yes" to the above question, provide specific example(s) of the experience you have supervising onsite and offsite staff members. Include the employer(s) and date(s) you performed these duties. Be certain that this experience is also described, in detail, on the Work History/Experience section of this application. If you chose "No", respond by entering N/A to this question. 10 Do you have any experience with managing vendor relationships and contracts? Yes No 11 If you answered "Yes" to the above question, provide specific example(s) of the experience you have with managing vendor relationships and contracts. Include the employer(s) and date(s) you performed these duties. Be certain that this experience is also described, in detail, on the Work History/Experience section of this application. If you chose "No", respond by entering N/A to this question. 12 Do you have any experience with the management and oversight of grants and budgets? Yes No 13 If you answered "Yes" to the above question, provide specific example(s) of the experience you have with the management and oversight of grants and budgets. Include the employer(s) and date(s) you performed these duties. Be certain that this experience is also described, in detail, on the Work History/Experience section of this application. If you chose "No", respond by entering N/A to this question 14 Do you have any experience with the development of policies and procedures? Yes No 15 If you answered "Yes" to the above question, provide specific example(s) of the experience you have developing policies and procedures. Include the employer(s) and date(s) you performed these duties. Be certain that this experience is also described, in detail, on the Work History/Experience section of this application. If you chose "No", respond by entering N/A to this question. 16 I understand I am responsible for maintaining the accuracy of my contact information, including my street address, my e-mail address, and my contact telephone numbers. My failure to maintain accurate contact information may result in my not receiving information regarding this job announcement and/or may result in my not being further considered for this employment opportunity. To update this information visit, visit click on the "career seekers" link, and follow the prompts. Yes. I have read and acknowledge the above instructions Required Question

Created: 2026-03-10