Mortgage Branch Operations Manager

At CrossCountry Mortgage, we're more than just a mortgage company—we're a team dedicated to making homeownership dreams come true. As an Assistant Branch Manager, you'll play a crucial role in this mission, supporting our growth and innovation in the mortgage industry. You'll collaborate closely with our talented leadership team to empower and lead, ensuring exceptional customer service and operational excellence. In this dynamic role, you'll have the chance to grow both personally and professionally, with access to top-tier leadership and a competitive compensation package. We are looking for someone who is a proven operator who is ready to serve as the strategic second in command of a nationally top-producing mortgage team. This is a leadership seat at the table, not a stepping stone. We operate in the top tier of production nationally. We move fast. We think strategically. We care deeply about clients and our agent partners. We believe homeownership is one of the most accessible paths to building wealth, and we take that responsibility seriously. You must be comfortable having hard conversations, holding people accountable, and making independent decisions. You will be trusted with real authority. This is for someone who wants to build something meaningful, not just collect a paycheck. If you are wired for ownership, thrive in high-performance environments, and want to help scale a top 1% mortgage team, we would love to hear from you! Responsibilities: • Manage day-to-day team operations and pipeline flow • Oversee sales performance and production accountability • Respond to and triage executive-level communication • Execute strategic projects from idea to completion • Follow up on agent and builder relationships with the authority • Act as a decision-maker in my absence • Protect culture while increasing performance capacity Qualifications: • 5+ years of Mortgage experience • Ability to run LP and DU • Positive, team player mindset • Solution-oriented and able to take action when needed • Encompass experience preferred but not required • Solid knowledge and understanding of FHA/VA/USDA, FNMA, and FHLMC policies and guidelines • Solid knowledge and understanding of mortgage loan processing, compliance, investor products, and underwriting guidelines • Solid knowledge and understanding of processing and closing functions, and a general understanding of the entire real estate lending process • Extensive knowledge and understanding of Investor, FHA, and Fannie Mae guidelines • Has deep mortgage and real estate knowledge • Is already a strong closer and understands production environments • Is calm under pressure and thrives in fast-paced settings • Can see a standard once and operate at that level • Brings solutions, not problems • Exercises sound judgment without constant oversight • Has high emotional intelligence and zero ego Compensation: $120,000 yearly DOE• Manage day-to-day team operations and pipeline flow • Oversee sales performance and production accountability • Respond to and triage executive-level communication • Execute strategic projects from idea to completion • Follow up on agent and builder relationships with the authority • Act as a decision-maker in my absence • Protect culture while increasing performance capacity Compensation: $120,000 per year

Created: 2026-03-10