Area Manager

About Propelled Brands Franchising, LLC Propelled Brands® is the multi-brand platform company under which service industry franchise brands operate and grow. We are excited to propel brands forward. We know franchising, we love franchisees, and we have a supportive, motivating culture. Our current brands are FASTSIGNS®, My Salon Suite®, and Camp Bow Wow®. What We Offer At Propelled Brands, our total rewards package is a direct reflection of our commitment to attracting and retaining top talent. Our benefits are built on the foundation of our core values: Make it Happen, Expertise and Mastery, Positive Attitude, Growth Mindset, and being Considerate. As a member of our team, you will find a supportive environment with rewards designed to help you thrive. Employer sponsored medical and dental plans Voluntary benefits such as vision, critical illness, accident, and pet insurance 100% Employer sponsored Short-Term Disability, Long-term Disability, and Basic Life Insurance Retirement Savings employer match up to 3% and 100% vested Generous paid time off policies Paid Parental Leave for mothers and fathers About the Opportunity We are seeking a hands-on, service-driven, and operationally minded Area Manager to oversee the daily performance of 3-4 My Salon Suite Corporate Store locations. This role blends operations, member experience, leasing, community engagement, and financial oversight to ensure each location thrives and delivers on our mission to propel our people and our brands to achieve success. As the Area Manager, you'll be the face of the brand within our communities - building strong relationships with members, driving occupancy, supporting local marketing efforts, and ensuring each location reflects the high standards of the My Salon Suite experience. This is a highly visible, fast-paced role for a leader who enjoys variety, problem-solving, and being deeply connected to the day-to-day operations of multiple business units. The Ideal Candidate You are a relationship-builder, an operator, and a brand ambassador all in one. You thrive in environments where every day looks a little different - connecting with members, managing vendors, conducting tours, reviewing budgets, and rolling up your sleeves to help where needed. You balance strategic thinking with hands-on execution. You're energized by supporting entrepreneurs, fostering community, and ensuring each location runs smoothly and efficiently. Whether managing facilities, generating leads, or engaging members, you bring a positive attitude, a growth mindset, and a commitment to delivering exceptional service. Essential Functions Operations & Facility Management Ensure smooth daily operations across 3-4 assigned locations, spending an average of 4-5 days per week on-site. Maintain brand standards for cleanliness, safety, and overall facility function through frequent inspections. Manage third-party vendors (cleaning, pest control, maintenance), providing feedback and ensuring quality service delivery. Perform light maintenance (i.e., furniture assembly, minor repairs, basic cleaning) and coordinate larger maintenance needs with approved vendors. Member Engagement & Satisfaction Deliver concierge-level service, ensuring a positive, supportive, and responsive experience for all members. Build relationships that support high retention and long-term member satisfaction. Maintain daily visibility within each location; gather member feedback and proactively address concerns. Serve as a knowledgeable resource on all member benefits, programs, and operational processes. Communicate professionally via email, text, and phone to resolve questions and support members promptly. Recruitment & Leasing Execute lead generation strategies to attract prospective members; manage inquiries and schedule tours promptly. Conduct engaging, high-quality tours focused on showcasing the benefits of membership and driving occupancy. Maintain accurate and compliant leasing documentation in Suite Force, including notes, follow-ups, and interaction history. Build and maintain waitlists for future occupancy. Marketing & Community Engagement Build relationships with beauty and wellness professionals and drive local awareness of the My Salon Suite brand. Execute community-based marketing initiatives, social media engagement, and member referral strategies. Plan and host community events (mixers, open houses, classes) that foster engagement and support recruitment. Serve as a brand ambassador, ensuring consistency in tone, presentation, and member experience. Financial Management & Reporting Manage location budgets, track expenses, and ensure financial stewardship across assigned markets. Oversee accounts receivable processes, including timely collections and credit card usage management. Monitor key performance indicators (KPIs) related to occupancy, revenue, operational cost, and member satisfaction. What We Need Education and Experience Minimum 3 years of multi-unit operational management experience, ideally in hospitality, property management, or beauty/health/wellness environments. Demonstrated experience in member or customer relations, with an ability to foster community and support business growth. Experience in sales, leasing, or marketing, with a track record of driving occupancy or revenue. Technical Skills Proficiency with Google Suite, Salesforce, DPI Operational Manual, and general business tools. Social media fluency, especially on platforms like Instagram and Facebook. Ability to learn and effectively use Suite Force or a comparable CRM. Additional Requirements Strong written and verbal communication skills. Exceptional time-management skills with an ability to balance responsibilities across multiple locations. Financial acumen, including reading and interpreting P&L statements. Strong decision-making skills and ability to address operational or member-related challenges proactively. Ability to travel between locations; flexibility to work occasional evenings and weekends. Ability to complete light physical tasks (cleaning, small repairs, lifting up to 20 lbs, using ladders up to 7 ft). We believe that everyone is capable of great things. Because of this, we encourage you to apply even if you do not have 100% of the qualifications listed above. EEO Statement Propelled Brands values diversity and inclusion because it brings richness and strength to our business. We envision diversity as encompassing an individual's unique characteristics and experiences, including not only race, gender, ethnicity, age, religion, disability, national origin, and sexual orientation, but also personality, gender expression, military status, mental health, educational and career backgrounds, and other life experiences. We know that supporting and building diversity is the right thing to do for our employees, our franchisees, our franchisees' teams, and our stakeholders. The pay range for this role is: 60,000 - 65,000 USD per year (Baton Rouge, Louisiana)

Created: 2026-03-10