Vice President of Onsite Operations

Vice President of Onsite OperationsLocation US-TX-AddisonJob ID 360223Pos. Category Corporate - OtherPos. Type Full TimeRecruiter : Full Name: First Last Emily McCoyOverviewConcentra is recognized as the nation's leading occupational health care company. With more than 40 years of experience, Concentra is dedicated to our mission to improve the health of America's workforce, one patient at a time. With a wide range of services and proactive approaches to care, Concentra colleagues provide exceptional service to employers and exceptional care to their employees. The Vice President of Onsite Operations ensures market growth, strategy, financial performance and consistent execution of service delivery across multiple markets and regions to ensure consistent and superb patient and employer experience. Accountable for operational management of all sites (centers and on sites) within area of responsibility. Responsibilities PATIENT CARE/CLINICAL OUTCOMES Ensures support of the execution of the clinical model across service lines. Ensures clinician ability to focus on patient care and outcomes. Accountable for supporting and driving the following (with clinician leader approval): clinician recruiting, clinician W2W (90-day schedule), all credentialing, FTE spreadsheet, salary analysis, and contract labor. Assesses trends and monitors KPIs within region while providing guidance on action plans to ensure optimal patient experience. Monitors key metrics and holds leaders accountable: % MS Referred, PI, Visits per Case, % Therapy SDE, % Seen, TAT, NPER, NPS, LOS and other metrics as determined by senior leadership. PATIENT/EMPLOYER/PAYER EXPERIENCE Drives patient/client experience (NPS and NPER) to company goals as determined by senior leaders. Acts as representative of Concentra to employers and payers within the region. Mentors and coaches Director, Operations regarding business metrics, patient/client satisfaction and center management. Drives the vision and a focus on behaviors that are aligned with strategy. Acts as the liaison between our support partners and the field. BUILDS TEAMS Develops Director, Operations through all aspects of the talent life cycle for operations within the region including recruiting, hiring, onboarding, orientation, mentor/development, engagement, performance management and succession planning. Leads and promotes collaboration across multiple disciplines and teams to achieve clinical and business outcomes. BUSINESS ACUMEN Analyzes regional business and develops a short term and long-term plan for revenue growth and capital investments to ensure ROI is achieved. Provides guidance on personnel cost and staffing optimization across service lines. Engages other disciplines to optimize market/region/performance and growth. Develops and executes action plans to address any gaps in financial performance and growth across service lines to achieve annual business plan. Plans and executes strategies as well as new processes within the region to grow existing and new business lines. Monitors and manages appropriate key business and clinical metrics: GRV, EBITDA, efficiencies, PI, cost per encounter, coding and documentation and other metrics as determined by senior leadership Qualifications Bachelor's degree from an accredited college or university or equivalent education and experience In lieu of higher education, the ratio is 1:1 meaning one year of college equals one year of work experience and vice-versa. Customarily has at least 7 years of direct management experience Healthcare experience preferred Multi-site management Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies Strong service mentality and a focus on achieving all aspects of defined service standards Excellent telephone and personal etiquette Warm, positive, energetic demeanor Effective oral and written communication skills Tactful and diplomatic communication style Outstanding professional demeanor Working knowledge of principles and practices of personnel recruitment, selection, coaching and other aspects of performance management Effective performance assessment skills Continued focus on self-development Proficient in computer applications such as Word and Excel Strong organizational skills Ability to coordinate and prioritize multiple tasks and work on multiple projects/tasks simultaneously in a fast-paced environment without direct supervision Ability to identify areas of opportunity, develop a plan of action to improve, implement and evaluate plan effectively Ability to resolve colleague, client and patient issues in an effective and timely manner. Arithmetic knowledge and its application Additional DataEmployee Benefits 401(k) Retirement Plan with Employer Match Medical, Vision, Prescription, Telehealth, & Dental Plans Life & Disability Insurance Paid Time Off Colleague Referral Bonus Program Tuition Reimbursement Commuter Benefits Dependent Care Spending Account Employee Discounts We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation, if required. This job requires access to confidential and sensitive information, requiring ongoing discretion and secure information managementConcentra is an equal opportunity employer that prohibits discrimination, and will make decisions regarding employment opportunities, including hiring, promotion and advancement, without regard to the following characteristics: race, color, national origin, religious beliefs, sex (including pregnancy), age, disability, sexual orientation, gender identity, citizenship status, military status, marital status, genetic information, or any other basis protected by federal, state or local fair employment practice laws.

Created: 2026-03-10