Product Manager AIFirst Healthcare Platform

Do you…Get energized by building AI-powered products that actually ship—and actually work in the real world?Obsess over customer problems and talk to users constantly to validate, refine, and rethink solutions?Thrive in ambiguity, moving fast from idea → prototype → production without waiting for perfect requirements?If so, you might be the Product Manager we’re looking for.We’re hiring a Product Manager to help lead Vital Interaction into its next phase as an AI-first healthcare platform. You’ll play a hands-on role shaping our core product capabilities, working shoulder-to-shoulder with engineering, customers, and leadership to turn strategy into shipped outcomes.This is an Austin-based role with a hybrid work model (in-office + remote flexibility).About Us Vital Interaction is a rapidly growing healthcare IT company transforming how practices and health centers engage patients. Our Automated Patient Intelligence Platform combines healthcare data, workflow automation, and AI-driven communication to improve revenue, productivity, and patient outcomes.We’re evolving from a successful, bootstrapped platform into an AI-native product company—guided by a clear roadmap focused on agentic workflows, hyper-personalization, and self-service enablement.We’re a remote-friendly company with a strong culture of ownership, curiosity, and continuous learning, and offices in Austin, Texas and Antigua, Guatemala.About the RoleAs a Product Manager at Vital Interaction, you’ll help drive product strategy and execution for our core Smart List Engine (SLE) and campaign capabilities—laying the foundation for agentic, AI-driven patient interactions.You’ll work closely with our Head of Product and Head of Technology to translate our AI-first roadmap into prioritized bets, shipped capabilities, and measurable outcomes.Initially, your focus will be:Evolving the Smart List Engine into a powerful, easier-to-use campaign and targeting platformDesigning patient journeys that move toward agentic interactions (voice, text, scheduling, eligibility, outcomes)Rapidly prototyping and validating new ideas with customers before scaling themThis is a highly collaborative, execution-heavy PM role for someone who loves being close to both customers and builders.What You’ll DoProduct Strategy & DiscoveryOwn problem discovery for key roadmap initiatives, grounded in continuous customer conversationsTranslate company-level AI strategy into clear product bets, tradeoffs, and sequencing decisionsPartner with leadership to shape quarterly and multi-quarter product directionExecution & DeliveryWork directly with engineering to define, design, prototype, build, test, and deploy new capabilitiesWrite clear product requirements focused on outcomes—not just featuresDrive fast feedback loops using prototypes, experiments, and incremental releasesBalance speed with quality in a regulated healthcare environmentCustomer & Market EngagementTalk to customers constantly—shadow calls, run interviews, validate prototypes, and review outcomesPartner with Customer Success, Sales, and Support to understand real-world workflows and frictionIncorporate customer feedback into iteration cycles and roadmap decisionsAI-First Product DevelopmentDesign products that leverage micro-agents, automation, and AI-driven decisioningHelp shape how AI is embedded into workflows (not bolted on)Ensure new capabilities are explainable, testable, and deliver measurable valueWhat We’re Looking ForExperienceAt least 4 years of product management experience in SaaS or platform productsProven experience working directly with engineering teams to ship complex productsExperience owning core platform or workflow-driven productsStrong Plus If You HaveHealthcare or health IT experienceCRM, outbound marketing, or campaign-driven product experienceExperience with AI-powered products, automation, or agentic workflowsHands-on experience with rapid prototyping tools and techniquesSkills & AttributesDeep customer empathy and a bias toward continuous user interactionComfortable operating in ambiguity and fast-changing environmentsStrong systems thinker who can connect data, workflows, and outcomesExcellent written and verbal communication skillsPragmatic, action-oriented, and willing to get into the detailsCollaborative partner who thrives in cross-functional teamsWhat We OfferCompetitive salary aligned with experience, impact, and growth potentialComprehensive health, dental, and vision coveragePaid time offHybrid work model based in Austin, TX, with remote flexibilityDirect influence on product strategy and the opportunity to shape an AI-first healthcare platform at a pivotal stage of growthHigh ownership and visibility, working closely with executive leadershipOpportunity for expanded scope and leadership as the company scalesFlexible work from home options available.

Created: 2026-03-10