Technical Support Engineer:

Primary Skills: JavaScript (Proficient), Networking (Intermediate), OS Debugging (Intermediate), Problem-Solving(Expert), Troubleshooting (Proficient),Contract Type: W2Duration: 12-month contract with possible extensionLocation: Orlando, FL (#LI-Hybrid)Pay Range: $25.00 - $35.00 per hour#LP2 days in office, Wednesday and Thursday (Hybrid)Job Summary:We are seeking a dedicated Support Engineer to provide exceptional customer support for our software and platform. This role involves resolving technical queries and issues through various means, such as web, chat, email, and direct calls, employing a range of diagnostic tools to isolate issues, and contributing insights for product and process improvements. The ideal candidate will have a knack for problem-solving, excellent communication skills, and the ability to work collaboratively with both customers and other teams.Key Responsibilities: Resolve technical cases from customers regarding the ServiceNow platform.Use diagnostic tools to troubleshoot and isolate issues.Provide direct support through web, chat, email, case updates, and telephone.Collaborate with additional teams for resolving complex cases.Contribute to process and product improvements based on customer issue resolutions. Must-Have Skills: Strong experience with JavaScript.Strong understanding of NetworkingProficient in OS Debugging Industry Experience: Prior experience in technical support or in a similar role dealing with software or platform support is essential. Knowledge of the ServiceNow platform is beneficial but can be learned on the job. ABOUT AKRAYAAkraya is an award-winning IT staffing firm consistently recognized for our commitment to excellence and a thriving work environment. Most recently, we were recognized Stevie Employer of the Year 2025, SIA Best Staffing Firm to work for 2025, Inc 5000 Best Workspaces in US (2025 & 2024) and Glassdoor's Best Places to Work (2023 & 2022)!Industry Leaders in Tech StaffingAs Talent solutions provider for Fortune 100 Organizations, Akraya's industry recognitions solidify our leadership position in the IT staffing space. We don't just connect you with great jobs, we connect you with a workplace that inspires!Join Akraya Today!Let us lead you to your dream career and experience the Akraya difference. Browse our open positions and join our team!

Created: 2026-03-10