Senior Consultant for ServiceNow IT Operations ...

Your Career Journey at Crowe Begins Here: Join Crowe and build a fulfilling career that offers real flexibility to manage your work and personal life. We value you for who you are, prioritize your well-being, and support your professional growth. Our long-standing tradition of delivering exceptional service through innovation is at the core of our audit, tax, and consulting practices. We invest in innovative solutions like AI-driven insights to elevate our services. Become a part of Crowe, where you can make a significant impact on the future of our industry. Position Overview: Crowe is looking for a highly skilled Senior Consultant to enhance our growing ServiceNow IT Operations Management (ITOM) team. This role is perfect for someone who excels in hands-on ServiceNow development and configuration, especially in ITOM modules such as Discovery, Service Mapping, and Event Management. You'll collaborate with a delivery team to design and implement powerful, scalable ServiceNow solutions that deliver real outcomes for our clients. Key Responsibilities: Execute comprehensive technical configuration and scripting for ServiceNow ITOM, including: Discovery patterns, probes, and sensors MID Server installation, configuration, and troubleshooting Event Management rule creation and alert correlation Service Mapping design and deployment Develop and manage integration solutions with external systems, including monitoring tools and CMDB feeders. Transform technical requirements into scalable, supportable implementations. Collaborate closely with Solution Architects and engagement leads to ensure the quality and alignment of solutions. Create and maintain clear, reusable documentation and internal development standards. Support system testing, UAT, deployment, and ongoing performance enhancements. Engage in internal technical design sessions and code reviews. Occasionally interact with clients during technical workshops, validations, or post-go-live support. Desired Skills: Proficiency in JavaScript, REST/SOAP APIs, and ServiceNow scripting methods. Deep understanding of ServiceNow CMDB, discovery patterns, and infrastructure modeling. Experience with integrations involving third-party tools like SolarWinds, SCOM, Dynatrace, LogicMonitor, etc. Familiarity with cloud infrastructures including AWS, Azure, and GCP. Strong troubleshooting skills with MID Servers, connectivity, and system performance. Certifications: ServiceNow Certified System Administrator (CSA) - Preferred ServiceNow Certified Implementation Specialist (CIS) in Discovery, Service Mapping, or Event Management - Preferred Certified Application Developer (CAD) - Preferred Qualifications: 3+ years of professional experience 2+ years of hands-on experience with ServiceNow ITOM Proven experience in implementing and configuring ServiceNow Discovery, Service Mapping, and Event Management. Ability to deliver technical solutions independently with minimal supervision. Strong communication skills, both written and verbal, especially in documenting complex logic. Comfortable working both autonomously and collaboratively within distributed teams. Willingness to travel up to 30% as needed for client engagements. Why Choose Crowe? Crowe's ServiceNow practice empowers technical professionals to engage in meaningful work within a dynamic, collaborative environment. As a Senior Consultant, you will work alongside industry-leading talent and be trusted to deliver impactful solutions that enhance IT operations. Whether you're looking to broaden your ServiceNow skill set or deepen your ITOM knowledge, Crowe is the right place for you to grow professionally and technically. We expect our candidates to embrace Crowe's core values of Care, Trust, Courage, and Stewardship. These principles guide our interactions and ethical conduct. Crowe is an equal opportunity employer and welcomes all qualified applicants, including those with a criminal history, in alignment with applicable state and local laws. If you need accommodation or assistance in completing your application, please reach out for support.

Created: 2026-03-10