Health Services Manager I - Public Authority (Open)

Salary : $133,723.20 - $167,190.40 Annually Location : County of San Mateo, CA Job Type: Full-Time Job Number: D023AO Department: Aging and Disability Services Opening Date: 02/27/2026 Closing Date: 3/13/2026 11:59 PM Pacific Bargaining Unit: 50B Description San Mateo County Health is seeking a dynamic and experienced leader to serve as the Health Services Manager I - Public Authority within Aging and Disability Services (ADS). About the Role This position oversees the administration of the Public Authority (PA) for In Home Supportive Services (IHSS) in San Mateo County. Important Note: The PA Health Services Manager (HSM) is not a County classified position; however, the role reports directly within ADS. The eligible list generated from this recruitment may be used to fill future extra-help, term, unclassified and regular classified vacancies. This is a full-time position working Monday-Friday. A hybrid schedule may be available; however, approximately four on-site workdays per week are anticipated based on operational needs and County requirements. The position is currently located in San Mateo, CA, but will relocate to South San Francisco, CA, planned for December 2026. The role requires travel throughout the County and periodic travel within the State of California. There is currently one vacancy. About the Public Authority Established by the San Mateo County Board of Supervisors in 1993, the Public Authority administers the care provider components of the County's IHSS program. IHSS supports Medi-Cal eligible individuals who are aged, blind or disabled of any age so they can safely remain in their homes as an alternative to institutional care. The Public Authority: Serves as the employer of record for approximately 9,000 IHSS care providers. Operates a Registry that recruits, screens, and refers care providers. Conducts background checks in accordance with IHSS regulations. Provides training opportunities to enhance care provider skills. Offers support to both consumers and care providers to promote successful working relationships. Administers payroll, personnel services, health benefits, and COBRA. Maintains employment records, conducts verifications, and responds to subpoenas. The PA is advised by the Public Authority Advisory Committee, appointed by the Board of Supervisors, with a majority of the members being current or former IHSS consumers. About the Position The Health Services Manager I provides leadership and oversight of all Public Authority operations. Current staff includes Supervisors, Payroll/Personnel staff, Registry and Training Specialists, Social Workers, and Office Specialists, along with extra-help staff assigned to special projects. The HSM: Provides staffing and strategic support to the Public Authority Advisory Committee. Works collaboratively with County Board of Supervisors staff. Represents the PA at meetings with other collateral agencies, including the Health Plan of San Mateo. Participates in State and Regional Public Authority meetings. Represents ADS on broader County initiatives, performance measures, and cross departmental projects, as needed. Provides managerial support to other areas of ADS, as assigned. This leader must bring strong systems-thinking, collaboration and political acumen. The role requires the ability to analyze and interpret data; remain current with County, State and Federal regulations; and anticipate trends affecting homecare, IHSS, and Public Authority operations. As the homecare field and IHSS program continue to evolve, the HSM must demonstrate confident leadership during periods of ambiguity, regulatory change, and organizational transition. Key Responsibilities The Health Services Manager I - Public Authority will: Provide strategic direction for budgeting, operations, quality assurance, quality improvement, and emerging priorities. Oversee program performance and ensure compliance with applicable regulations, agreements, and policies. Apply strong critical thinking and analytical skills to translate data, metrics, and measurable outcomes into operational improvements. Lead process improvement efforts and modernize workflows through adoption of new technologies and automated systems. Communicate persuasively, clearly, and professionally with diverse audiences, including staff, advisory boards, County leadership, and external partners. Represent ADS in broader County projects, initiatives, performance measurement efforts. Provide managerial support to other areas as assigned. The ideal candidate will be: An experienced manager of medium to large health and/or human service programs. Knowledgeable about social services, health services, IHSS, and Public Authority operations. Experienced in applying process improvement strategies such as LEAN to examine workflows and enhance services for consumers and care providers. A courageous and independent thinker who is curious, project-management focused, and comfortable implementing new technologies and processes. Politically astute, with experience working effectively with County and State officials and Board-appointed advisory committees. A strategic thinker who identifies opportunities to enhance or expand services while aligning operations with available resources. A collaborative leader who promotes an integrated system of service across agencies and partners. Adept at prioritizing competing responsibilities and synthesizing complex issues into clear, actionable direction. Examples Of Duties Duties may include, but are not limited to, the following: Plan, organize, supervise, and evaluate specialized services and program activities. Participate in the development and implementation of program goals, objectives, policies, procedures and priorities. Prepare budget recommendations, cost estimates, and justifications; monitor expenditures to ensure objectives are achieved within approved funding levels. Assist in negotiating, administering, and evaluating contracts with vendors, consultants, and partner organizations. Develop and maintain effective working relationships with public and private organizations, County departments, and community stakeholders. Provide information to the public and ensure compliance with applicable health-related issues. Provide staff support and policy guidance to executive leadership on program-related issues. Select, supervise, train and evaluate professional, technical and clerical staff. Perform related duties as assigned. Qualifications Education and Experience:Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is: Education: Bachelor's degree with a major in public health, social work, public administration, or a related field applicable to the area of specialization. Experience: One year of supervisory experience in a health, social services, or community-based program that included responsibility for program planning, client services, program evaluation, budget administration, or community resource coordination. Knowledge of: Principles and practices of public administration and program management, including planning, implementation, and evaluation. Principles and practices of community health care including current trends in research, treatment, prevention, education, and related services. Principles of budget preparation and monitoring. Principles of personnel training, supervision and evaluation. Skill/Ability to: Apply principles and techniques of community organization, including community awareness, resource coordination, and mobilization of diverse community groups. Organize, direct and coordinate program services. Work cooperatively with other County departments and public and private organizations. Analyze problems accurately, develop recommendations, and take appropriate action to resolve them. Prepare complex and detailed written reports, procedures, and contracts. Speak effectively to diverse audiences, including professional, clinical and citizen groups. Train staff and coordinate activities of contractors, volunteer groups, and staff. Application/Examination Open. Anyone may apply. The examination process will consist of an application screening (weight: pass/fail) based on the candidates' application and responses to the supplemental questions. Candidates who pass the application screening will be invited to a panel interview (weight: 100%). Depending on the number of applicants an application appraisal of education and experience may be used in place of other examinations or further evaluation of work experience may be conducted to group applicants by level of qualification. All applicants who meet the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination. All examinations will be given in the County of San Mateo, California and applicants must participate at their own expense. IMPORTANT: Applications for this position will only be accepted online. If you are currently on the County's website, you may click the "Apply" button. If you are not on the County's website, please go to to apply. Online applications must be received by the Human Resources Department before midnight on the final filing date. Tentative Recruitment Timeline Final Filing Date: Friday, March 13, 2026, at 11:59PM PSTApplication Screening: Week of March 16, 2026Panel Interviews: Week of April 6, 2026 About the County San Mateo County is centrally located between San Francisco, San Jose, and the East Bay. With over 750,000 residents, San Mateo is one of the largest and most diverse counties in California and serves a multitude of culturally, ethnically, and linguistically diverse communities. The County of San Mateo, as an employer, is committed to advancing equity to ensure that all employees are welcomed in a safe and inclusive environment. The County seeks to hire, support, and retain employees who reflect our diverse community. We encourage applicants with diverse backgrounds and lived experiences to apply. Eighty percent of employees surveyed stated that they would recommend the County as a great place to work. The County of San Mateo is an equal opportunity employer. We seek to hire, support, and retain employees who reflect our diverse community. We encourage applicants with diverse backgrounds and lived experiences to apply. Talent Acquisition Contact: Priscilla Bermudez (02272026) (Health Services Manager I - D023) We invite you to explore our page for a snapshot of the comprehensive and competitive benefits available to eligible employees of the County of San Mateo. From health and wellness to financial security, our benefits are designed to support you at every stage of your career. (Please note that benefits are subject to change.) In addition to core benefits, the County is proud to offer a variety of wellness and professional development programs to help you grow both personally and professionally. Most of these enriching opportunities are available during work hours and come at no cost to you. As a County employee, you'll also be covered by the federal Social Security system, earning valuable retirement benefits based on your salary and years of service. 01 IMPORTANT: Applicants must submit responses to the supplemental questions below. These responses are a critical part of the evaluation process and will be carefully reviewed by subject matter experts. They should clearly and concisely describe your relevant work experience, training, and education as they relate to this position.Please respond to all parts of each question with specific examples that reflect your individual experience and expertise. Strong responses are authentic, well-organized, and demonstrate attention to detail, clarity of expression, and the ability to follow instructions.A resume will not be accepted in place of the required responses. I have read and understand this important information. 02 Describe a specific example in which you had to adjust your supervisory or leadership approach to address a complex operational, personnel, or organizational challenge. In your response, include:a) The setting (type and size of program/organization)b) Your role and scope of authorityc) The nature of the challenged) The specific changes you made to your leadership approache) The measurable or observable outcomesf) What you learned and how it has influenced your leadership practice 03 Provide a specific example of a time you navigated a politically sensitive or contentious issue involving an Advisory Board, executive leadership, elected officials, or other public stakeholders. In your response, describe:a) The organizational context and your roleb) The nature of the issue and why it was contentiousc) The stakeholders involved and competing interestsd) The strategies you used to manage communication and relationshipse) The outcome and any long-term impact 04 Describe a specific initiative in which you led operational, systems, or process improvement efforts within a health, social services, or community-based program. Include:a) The problem or performance gap being addressedb) Your role and level of decision-making authorityc) The tools or methodologies used (e.g., LEAN, data analysis, workflow redesign, automation, etc.)d) The measurable results (cost savings, efficiency gains, quality improvements, stakeholder impact, etc.)e) What you would refine or approach differently in hindsight 05 How did you learn about this position? County of San Mateo Website County of San Mateo Job Interest Card Notification County Hosted Virtual Event County Hosted Job Fair CalOpps.org College/University Career Center Community-based Organization Posting Facebook/Instagram Friend or Relative GovernmentJobs.com Indeed Job Fair LinkedIn Professional Publication/Website (Please specify in next question) X (formerly called Twitter) Zip Recruiter Other (Please specify in next question) 06 If you answered, "Professional Publication/Website" or "Other" to the above question, please indicate below how you learned about this position. Your response to this question will help us in better marketing County jobs. Type NA if not applicable. Required Question

Created: 2026-03-10