Customer Service Representative I

Job DescriptionLocation Candidates must be available to work at either the Broad Ripple Urgent Care or the Downtown Urgent Care facility. Schedule Monday-Friday: 12-hour shifts- Days Saturday & Sunday: 10-hour shifts- Days Status: PRN and Full-time roles available. If PRN will work approximately 3 shifts per month. If full-time will work 36 hours per week. Benefits: Not benefits-eligible for PRN roles. Top Responsibilities Check in patients Answer and route phone calls Complete daily checklists Prepare paperwork prior to the next shift Respond to patient inquiries via phone and email Determine the best method for resolving patient issues in alignment with organizational guidelines Coordinate issue resolution with other departments as needed Gather patient personal and billing information for database entry and scheduling Skills for Success Strong organization and time-management skills Positive, professional attitude Hard-working and collaborative approach Clear communication skills Requirements High School Diploma or GED (no experience required) Knowledge of medical terminology and medical coding preferred Ability to type 30+ words per minute Working knowledge of computers and basic software applications About Us Indiana University Health has nearly 40,000 team members, including more than 3,600 physicians and 1,200 advanced practice providers, and we're home to the largest nursing network in Indiana with more than 9,000 nursing team members at over 800 sites of care. IU Health is ranked No. 1 in Indiana by U.S. News & World Report, Riley Children's Health is ranked among the top children's hospitals in the country by U.S. News & World Report. A unique partnership with the Indiana University School of Medicine - one of the nation's largest medical schools - gives patients access to groundbreaking research and innovative treatments, and it offers team members access to the latest science and the very best training - advancing healthcare for all. With 15 hospitals, including seven with Magnet designation and eight with Pathways to Excellence designation, our team members are leading the way through excellence. At Indiana University Health, your personal and professional growth is a top priority. You will have access to many diverse opportunities to learn and develop in meaningful ways that matter most to you, such as advanced clinical training, leadership development, promotion opportunities and cross training development. Indiana University Health is invested in the lives of Hoosiers, leading the transformation of healthcare to make Indiana one of the nation's healthiest states. About the Team Indiana University Health is Indiana's most comprehensive health system, with 15 hospitals and nearly 40,000 team members serving Hoosiers across the state. We're looking for team members who are inspired by challenging and meaningful work for the good of every patient. People who are compassionate and serve with a purpose. People who aspire to excellence every day.

Created: 2026-03-10