Customer experience specialist

Location: Saint Louis, MO 63110 (Brand New Facility!) Pay Rate: $23.00/hr + Full Benefits after 90 days Work Arrangement: On-site (Includes modern workspace with stand-up desks) Industry: Mortgage & Financial Services The Opportunity Join a national leader in mortgage lending, at the beautiful new facility in St. Louis. As a Customer Experience Specialist, you are the "guide" for our clients. Once a Loan Officer finishes the initial licensed discussion, you take the baton to navigate the consumer through the rest of the loan origination process. This is a high-impact role for someone looking to build a career in financial services. salary: $22.99 - $23 per hour shift: First work hours: 8 AM - 4 PM education: High School Responsibilities Consumer Liaison: Act as the primary point of contact for borrowers, ensuring a seamless transition from the initial application to the processing phase. Data Integrity: Perform routine data entry and validation tasks to ensure loan files are accurate and compliant with federal standards. Omnichannel Communication: Manage a high volume of calls, emails, and chats with consumers, Pennymac internal teams, and authorized third parties. Cross-Functional Collaboration: Partner with the Underwriting, Processing, and Appraisal departments to expedite loan milestones and resolve issues quickly. Culture Advocacy: Demonstrate behaviors aligned with Pennymac's values of efficiency, transparency, and "best-in-class" service. Required Qualifications Experience: Previous experience in a call center or financial services environment is highly preferred. Communication: Exceptional verbal and written communication skills with a focus on problem-solving and negotiation. Technical Proficiency: Demonstrated comfort with Microsoft Office Suite (Excel/Outlook) and Google Workspace. Soft Skills: Ability to handle sensitive financial information with discretion and remain resilient in a fast-paced environment. Preferred "Plus" Skills bilingual: Fluency in Spanish is a significant advantage. Mortgage Knowledge: A general understanding of Federal, State, and Local mortgage regulations (TILA, RESPA, etc.). Skills Banking Operations Telephone Etiquette Customer Service Customer support Qualifications Years of experience: 0 years Experience level: Entry Level Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact . Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility). This posting is open for thirty (30) days.

Created: 2026-03-10