Business Analyst - Microsoft Dynamics 365

The customer requires business analysis services to support software projects implementing Microsoft Dynamics 365 Case Management solutions. The Business Analyst will play a key role in bridging business stakeholders and technical teams, ensuring requirements are clearly defined and aligned with project objectives. The role involves working within Agile frameworks (Feature Driven Design and Scrum) and leveraging Azure DevOps for tracking user stories and acceptance criteria. SCOPE The Contractor will provide an experienced Business Analyst to: • Elicit, analyze, and document business requirements clearly. • Facilitate workshops and meetings with stakeholders to gather requirements and validate solutions. • Use of tools like UML, BPMN, and process flow diagrams for modeling. • Develop user stories, acceptance criteria, and maintain traceability in Azure DevOps. • Support testing activities by creating user acceptance test cases and coordinating UAT. • Collaborate with technical teams to translate business needs into actionable solutions and oversee testing and rollout. • Work within Agile frameworks (Feature Driven Design and Scrum) to deliver iterative solutions. • Provide guidance on best practices for business analysis and process improvement. • The Contractor, through its selected candidate, must perform all tasks and complete the deliverables identified in this Statement of Work (SOW). Minimum Qualifications • 5+ years of experience as a Business Analyst on technology modernization projects. • Experience analyzing workflows, identify inefficiencies, and recommend improvements to support strategic goals. • Experience with Microsoft Dynamics 365 Case Management solutions. • Experience as an IT Business Analyst for software development projects. • Proficiency in eliciting requirements, documenting user stories, and defining acceptance criteria. • Hands-on experience using Azure DevOps or GitHub for backlog management and tracking. • Experience developing and executing user acceptance test cases. • Strong knowledge of Agile methodologies, including Scrum and Feature Driven Design. • Excellent written and verbal communication skills. • Experience utilizing BI tools (Power BI, Tableau) to provide insights and support decision-making. Preferred Experience Preferred experience for a senior business analyst: • Extensive experience in business process modeling and improvement. • Proven track record of leading cross-functional teams and managing large-scale projects. • Deep understanding of data analysis techniques and tools. • Strong strategic thinking and problem-solving abilities. • High proficiency in stakeholder management and communication. • Experience with cloud computing and enterprise architecture. • Experience working in a government or public sector environment. Educational qualifications meeting at least one of the following levels: • Bachelor's or master's degree in computer science, Information Systems, or another related field or equivalent work experience. • Certified Scrum Master (CSM), Project Management Professional (PMP), or Business Analysis certifications (CBAP, PMI-PBA). CONTRACTOR RESPONSIBILITIES The Business Analyst (Advanced) will be responsible for the following tasks: • Conduct thorough analysis of business processes, systems, and requirements to identify areas for improvement. • Collaborate with stakeholders to gather, document, and validate business requirements. • Develop business cases and feasibility studies to support project proposals and decision-making. • Create detailed functional specifications and user stories for development teams. • Develop user stories, acceptance criteria, and maintain traceability in Azure DevOps. • Facilitate workshops and meetings to drive consensus and clarify requirements. • Provide guidance and oversight during the development and testing phases to ensure alignment with business goals. • Conduct gap analysis and impact assessment for system changes and enhancements. • Support management activities, including training, communication, and user adoption strategies. • Develop and maintain comprehensive documentation, including process flows, data models, and business rules. • Perform quality assurance and validation to ensure solutions meet business needs and comply with standards. • Provide ongoing support and expertise for business users, addressing issues and identifying opportunities for continuous improvement. 3 QUOTE NUMBER: FDACS RFQ OATS 25 26 77 • Coach, mentor, and train OATS team members and other FDACS staff. • Create and maintain technical documentation and Standard Operating Procedures (SOPs). • Attend and participate in project meetings and provide regular status updates. • Submit weekly project reports and time sheets. DELIVERABLES The Contractor must perform the tasks listed under Contractor Responsibilities, as requested by the Department. The Contractor must invoice these tasks in one-hour increments and provide evidence of their performance by submitting applicable type of documentation detailed in the list below. Complete and submit all documents in a format compatible with Microsoft Office 2021 or newer to the Department's Contract Manager as specified in the timeframe provided below. a. Status Report: Detail the status and level of service provided to Department staff, and the projected completion date for each assigned task. Submit this report weekly. b. Time Reports: Detail tasks worked on each day, and the hours spent on each task. Submit this report monthly. c. Technical Documentation: Submit completed technical documentation, that evidences all work performed complies with the OATS policies, procedures, and technical standards provided by the Department's Contract Manager. Information contained in the technical documentation must also facilitate the transfer of knowledge to Department staff that is necessary to maintain the system(s). Technical documentation must be satisfactorily completed within the response time specified by the Department's Contract Manager. Technical documentation includes but is not limited to: 1. Business Requirements Document (BRD) capturing detailed business needs, objectives, and constraints for current and future projects. 2. Functional Specifications Document (FSD) outlining the functional requirements and specifications for new or enhanced IT systems. 3. Process flow diagrams to illustrate the current and proposed business processes, aiding in visualization and understanding of changes. 4. Stakeholder analysis report identifying key stakeholders, their interests, and their impact on project success. 5. Gap analysis report identifying discrepancies between current state processes and desired future state processes, with recommendations for bridging these gaps. 6. User Acceptance Testing (UAT) plan detailing the approach, scenarios, and criteria for validating that IT solutions meet business requirements. 7. Post-implementation review report assessing the effectiveness of implemented solutions and identifying areas for further improvement. d. Operations Manuals: Prepare and submit any other documentation required by the Department's Contract Manager. e. Performance Measures: The Contractor must provide the deliverables and required documentation as outlined above. f. Acceptance of Deliverables: The Contractor must submit the required documentation evidencing the deliverables listed above to the Department's Contract Manager for review and approval. Failure to accept a deliverable within ten (10) Business Days constitutes non-acceptance by the Department unless stated otherwise by the Department's Contract Manager in writing. If subsequent work that is the responsibility of the Contractor invalidates some or all of the contents of a deliverable, the Department reserves the right to require the Contractor to revise deliverables previously approved at no additional cost to the Department, or to reject current deliverables based on inconsistency with the SOW. g. Facilities and Equipment: The Contractor will perform the tasks and responsibilities referenced herein on-site, in the Department's Tallahassee office. The Department will facilitate the Contractor's on-site performance by providing items including, but not necessarily limited to: working facilities, development and testing environments, equipment and licenses, access to the Department's network, and internet connectivity. Telework may be approved at the discretion of the Contract Manager.

Created: 2026-03-10