Customer Service Representative

Customer Service Representative On-site | Troy, OH Salary: $41,000-52,000 About the Company Our client, who is a well-established manufacturing organization, is seeking a Customer Service Representative to join their customer service team. This is a fast-paced, high-volume environment, and they are looking for someone who is proactive, detail-oriented, and comfortable taking ownership of their work. Responsibilities of the Customer Service Representative: Accurately receive, process, and review customer orders, ensuring product availability, specifications, pricing, and shipping requirements are met. Monitor the full order cycle from entry to on-time delivery, addressing issues quickly. Serve as the primary contact for customers, collaborating with Sales, Marketing, Logistics, Manufacturing, and external partners to meet customer needs. Handle inquiries, complaints, and non-conformances with professionalism. Investigate root causes, recommend corrective actions, and provide clear resolutions to customers. Maintain accurate open-order and aged-inventory reports, sharing updates with customers and Sales to support proactive account management. Experience Preferred for the Customer Service Representative: Minimum 3 years of customer service experience, preferably in manufacturing or a related industry. Strong verbal, written, and interpersonal communication skills. Proficiency in Microsoft Office (Excel, Outlook, Word). #INFEB2026 EB-1775364805

Created: 2026-03-10