Transformation Consultant II

Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor's Degree Job Description We are FIS. Our technology powers the world'seconomyand our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues,clientsand communities. Ifyou'reready to start learning,growingand making an impact with a career in fintech,we'dlike to know:Are you FIS? About the role: As a Senior Project Manager withinSystems & Adoption Team, you will leadhigh visibilityspecial projects that directly support organizational transformation, AI initiatives, and operational modernization efforts, includingticketing systemmigrations. Your day-to-day focus will include structured project planning, executive-level reporting,riskand KPI tracking, and ensuring cross-functional alignment across business and technical teams. This is a highly collaborative role requiringstrong communication, operational discipline, and a proactive approach to change management. This is a full-time hybrid position based in Jacksonville, FL, requiring onsite presence Tuesday, Wednesday, and Thursday. About the team: You will join aClient Office Center of Excellence on the Systems & Adoptionteam known for its clarity, structured execution, and strong partnership with product, engineering, and support leaders. The teamoperateswith high accountability and emphasizes communication excellence, measurable outcomes, and executive-ready deliverables. You will collaborate closely with leaders driving AI adoption, operational transformation, and platform modernization. What you will be doing: In this role, you willbe responsible for: Leading multi-workstream operational projects including AI initiatives, platform transitions, and ticketing system migrations. Managing project plans, risks, metrics, budgets, and cross-functional dependencies with precision. Delivering executive-ready updates, dashboards, and communications that articulate progress, risks, and business value. Coordinating with technical, business, and support teams to ensure alignment andtimelydelivery of milestones. Establishing clear success measures and ensuring accountability around KPIs and operational outcomes. What you bring: 5+ years of proven project management experience, including managing complex operational and transformation projects. Demonstrated ability to deliver structured project reporting, executive updates, and org-wide communications. Strong experience leading projects across cross-functional teams including operations, technology, and support. PMP certification or equivalent project management credentialshighly preferred. Change Management experience; certification (e.g.,Proscior equivalent) is a strong plus. Proficiencywith project management tools; experience using is a strong plus. Added bonusif you have: Experience with AI programs, enterprise automations, or operational transformation initiatives. Experience working within fintech, enterprise operations, or large-scale technology environments. What we offer you: A career at FIS is more than just a job.It'sthe chance to shape the future of fintech. At FIS, we offer you: Activeroleinthe latest advancements in AI forbusiness operations. Always-onlearning and development. A collaborative work environment. Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice. EEOC Statement FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass

Created: 2026-03-10