Service Desk Analyst

DescriptionWe are seeking a Service Desk Analyst I to provide firstlevel technical support to internal users via phone, email, and chat. This role is ideal for entrylevel IT candidates looking to gain handson experience in a global enterprise environment, as well as individuals with previous service desk experience in an enterprise setting. You will work within the ServiceNow ticketing system to troubleshoot issues such as account lockouts, password resets, basic user access issues, and support related to enterprise applications. As the organization undergoes Active Directory and email migrations, ticket volume and learning opportunities will increase-making this a strong growth opportunity. This role requires strong customer service skills, adherence to established IT processes, and the ability to follow corporate policies and procedureKey ResponsibilitiesProvide first-level Service Desk and technical troubleshooting support to internal users. Log, monitor, and manage tickets within ServiceNow. Troubleshoot common user issues, including Microsoft account lockouts, Active Directory access issues, and O365 support. Research and test solutions as needed to resolve technical problems. Follow documented procedures, work instructions, and IT policies. Pursue firstcall resolution whenever possible by identifying probable causes and applying available tools or knowledge. Escalate more complex issues to the appropriate support teams. Provide followup to ensure ticket resolution and customer satisfaction. Collaborate with peers and senior team members to resolve technical challenges. Recognize when an issue deviates from standard practice and take appropriate action.Preferred QualificationsExperience with: Windows 10/11 Office 365 / M365 Active Directory user administration Basic troubleshooting in an enterprise environment Familiarity with ITIL practices (certification is a plus) Prior Service Desk or help desk experience preferred but not required Strong customer service orientation with excellent communication and listening skillsWhat This Role OffersStructured mentorshipand access to established processes and procedures. Training opportunities, including: Microsoftaccredited technical courses (e.g., Windows administration and troubleshooting) Exposure to systems administration concepts Enterprise-level project exposure, including: Server builds, upgrades, and refresh initiatives Active Directory and email migrations A collaborative team environmentwith strong coaching and knowledge-sharing. A global organization focused on learning and development-with training named as a top IT leadership priority.Top Skills for SuccessHelp Desk / Service Desk support Troubleshooting & Customer Service Windows 10/11 Active Directory Office 365 Phone support Technical support ServiceNow or similar ticketing systems Job Type & LocationThis is a Contract position based out of Evansville, IN. Pay and BenefitsThe pay range for this position is $16.00 - $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & visionCritical Illness, Accident, and Hospital401(k) Retirement Plan - Pre-tax and Roth post-tax contributions availableLife Insurance (Voluntary Life & AD&D for the employee and dependents)Short and long-term disabilityHealth Spending Account (HSA)Transportation benefitsEmployee Assistance ProgramTime Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully onsite position in Evansville,IN. Application DeadlineThis position is anticipated to close on Feb 25, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at .The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Created: 2026-03-10