Epic Super User Coordinator

Job DescriptionA large healthcare client in Philadelphia, PA is seeking a Epic Super User Coordinator for a large-scale Epic implementation supporting multiple hospital and ambulatory sites.This coordinator will play a critical role in building, stabilizing and scaling Super User and ATE coordination leading up to and through go-live. This individual will be responsible for all Super User recruitment and coordination for an Epic go-live project supporting five hospital sites in the Philadelphia and greater Philadelphia region. The ideal candidate will be highly independent, confident, and have direct prior experience coordinating Super Users on large Epic implementations. The coordinator will own Super User and ATE scheduling, tracking, and communication across multiple sites, while actively mitigating fluctuating Super User volumes and inconsistent processes. This role requires someone who can think beyond strict Epic processes, quickly identify gaps, and proactively solve problems in a fast-moving environment. The ideal candidate will have experience managing projects involving 1,000+ Super Users and will be comfortable communicating with and presenting to hospital executive leadership.Key responsibilities include, but are not limited to:• Built a pre-live Super User program and executed that plan• Recruiting and scheduling all Super Users across supported sites• Collaborating closely with training teams and ATE coordinators; supporting additional ATE coordination needs as the project progresses• Presenting project updates, risks, and plans to hospital executives• Traveling to the Philadelphia area at least twice, including one extended onsite engagement (approximately two weeks) during the fall go-live periodWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: Skills and Requirements• Experience managing super user recruitment and coordination for a large EPIC go-live project• Ability to manage over 1,400 super users scheduling coordination• Strong executive presentation skills and executive communication skills• Ability to work in fast-paced environments and follow critical project timelines

Created: 2026-03-10