Customer Service Specialist

Benefits: 401(k) 401(k) matching Dental insurance Employee discounts Health insurance Opportunity for advancement Paid time off Vision insurance We offer competitive compensation & benefits including: Medical Dental Vision Life insurance 401(k) Paid time off Company Overview: As the world's leading water experts, we are committed to delivering high-quality water solutions for residential, commercial, and industrial customers. Culligan International provides state-of-the-art water filtration products and solutions, including water softeners and whole-house filtration systems. Job Summary: Culligan Water is looking for a dedicated individual with a background in customer service. The Customer Service Specialist directly engages with customers to process orders, resolve issues, and cater to their needs. Our product lineup includes water softeners and drinking water systems, among others. The primary goal of this role is to deliver an outstanding service experience that goes beyond customer expectations. An ideal candidate is detail-oriented, organized, and possesses strong interpersonal and communication skills. Responsibilities: Perform problem-solving, order processing, and maintain current customer accounts. Adhere to company protocols, policies, and objectives while striving to enhance department efficiency. Provide proactive support to assigned customer accounts and build solid relationships with customers. Respond to customer inquiries via telephone. Schedule service and delivery orders, coordinating with the operations team. Process billing for service, delivery, and new installation orders. Conduct outreach to current customers to schedule additional services or promote maintenance plans. Refer unresolved customer complaints to appropriate departments for further resolution. Follow all safety procedures and Culligan's policies. Complete other responsibilities as assigned. Ability to lift up to 50 lbs. Qualifications: High school diploma or GED. Minimum of two years of customer service experience preferred. Strong time management and organizational skills. Proficient in Microsoft Office (Word, Excel, Outlook). Excellent written and verbal communication skills. Competencies: Resourcefulness Customer Focus Team Player Adaptability Integrity Detail-Oriented Communication Accountability Organization This location is independently owned and operated. Your application will go directly to the owner, and all hiring decisions will be made by the management of this location. All inquiries about employment should be directed to the location owner, not to Culligan Corporate.

Created: 2026-03-10