Member Engagement Specialist

GREAT MIAMI VALLEY YMCA Title: Member Engagement Specialist Starting Pay: $40,000 Status: Full-Time, Exempt Department: Membership Reports to: Membership Director POSITION SUMMARY Under the direction of the Membership Director and in accordance with the Christian mission and purpose of the Great Miami Valley YMCA Association, the Member Engagement Specialist is responsible for ensuring accuracy in scheduling and programming information, administrative tasks and providing support to the membership director and wellness team. GREAT MIAMI VALLEY YMCA ASSOCIATION SUMMARY: OUR MISSION: To put Christian principles into practice through programs that build healthy spirit, mind, and body for all. OUR IMPACT: To strengthen our community by providing opportunities to serve children, individuals, and families in a safe environment which encourages all to live healthy lives and to exhibit positive character values such as faith, caring, honesty, respect, and responsibility. BENEFITS OF WORKING AT THE GMV YMCA: Free YMCA Membership Paid Time Off Benefits Discount on Y Programs Health, Vision, Dental Insurance Employee Assistance Program (EAP) paid 100% by the YMCA. Long-term Disability and Life Insurance provided at no cost to the employee. Leadership Development YMCA Retirement Savings Benefit ESSENTIAL FUNCTIONS: Member Experience & Communication Serve as a friendly, knowledgeable point of contact for members regarding wellness schedules, membership inquiries, and program updates. Proactively contact members in the event of class cancellations, changes, or important updates. Provide assistance with the YMCA mobile app, helping members register for classes, view schedules, and navigate features. Support communication efforts by regularly updating class schedules and program information on the YMCA app and website. Administrative & Operational Support Assist the Membership Director with daily administrative tasks and special projects. Schedule rooms and spaces for wellness classes, meetings, and events using YMCA scheduling systems. Track and maintain inventory of membership-related materials, including registration forms, class schedules, and promotional literature. Ensure all forms and handouts are stocked and organized in member-accessible areas. Process and record personal training payments accurately and confidentially. Assist with onboarding and understanding of tools. Be able to work and be proficient in the Welcome Center Desk. Support/work in other departments with general administrative tasks and frontline shifts as needed. YMCA LEADERSHIP COMPETENCIES: Mission Advancement: Accepts and demonstrates the Ys values. Demonstrates a desire to serve others and fulfill community needs. Recruits volunteers and builds effective, supportive working relationships with them. Supports fund-raising. Collaboration: Works effectively with people of different backgrounds, abilities, opinions, and perceptions. Builds rapport and relates well to others. Seeks first to understand the other person's point of view, and remains calm in challenging situations. Listens for understanding and meaning; speaks and writes effectively. Takes initiative to assist in developing others. Operational Effectiveness: Makes sound judgments, and transfers learning from one situation to another. Embraces new approaches and discovers ideas to create a better member experience. Establishes goals, clarifies tasks, plans work and actively participates in meetings. Follows budgeting policies and procedures, and reports all financial irregularities immediately. Strives to meet or exceed goals and deliver a high-value experience for members. Personal Growth: Pursues self-development that enhances job performance. Demonstrates an openness to change, and seeks opportunities in the change process. Accurately assesses personal feelings, strengths and limitations and how they impact relationships. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology. QUALIFICATIONS: Certifications required within 30 days of hire: CPR/AED, and First Aid. Completes all "Cause Driven" required training within the first 30 days. Excellent interpersonal and problem-solving skills. Excellent organization and attention to detail. Ability to relate effectively to diverse groups of people from all social and economic segments of the community. Previous customer service, sales, or related experience. Basic knowledge of computers, excel and word. Must be age 18 or older. WORK ENVIRONMENT AND PHYSICAL DEMANDS: Ability to walk, stand, and sit for long periods of time while maintaining alertness for several hours at a time. Must occasionally lift and/or move up to 10 pounds. Ability to speak concisely and effectively communicate. Ability to view/enter data for long periods of time. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and phone/smart device. The noise level in the work environment is usually moderate. Dress in a professional manner as it relates to the department in accordance with the established dress code.

Created: 2026-03-10