Clinical Quality and Outcomes Manager

Join a team dedicated to making a real difference in the lives of our community. Our Mission at Friendship Village of Dublin is "To care for, engage, and inspire our community to reimagine and maximize quality of life at every age". At Friendship Village our Values Drive us to RISE to any Occasion Respect Integrity and Innovation Stewardship Excellence Essential Duties:Quality Assurance Audit and maintain current Service Plan for each client. Communicate all Service Plan information and changes to client and client representatives. Complete weekly audit for new resident admissions and corresponding assessments. Supervise care partners and professional nurses to ensure care standards are assigned appropriately and completed timely. Notify and collaborate with adjacent departments to address residents' needs. Determine and communicate changes in resident needs and obtain agreement from resident/resident representative for service plan revisions. Clinical Process Conduct regular 24- or 72-hour report, inclusive of caregiver report, and incident report review for identification of action. Oversight of medication management, inclusive of medication reconciliation, medication reordering process. Initiate and lead timely investigative measures for client concerns as necessary. Assist with conducting daily and added Nurse Clinics for residents, TB testing for new hires, and emergency response to residents. Leadership Promote teamwork within the department and between other departments. Participate in department meetings, training sessions, and annual skills proficiency checkoff to ensure all staff members meet yearly requirements. Monitor FVD hospitality standards in observed staff service and care delivery. Report to supervisor if standards assigned do not meet expectations. Assist with recruiting and hiring practices in collaboration with Scheduling Coordinator. Orient newly hired clinical staff members, facilitate training and supervision; report concerns and progress to Director. In coordination with the Director, assist in completion of annual performance evaluations are completed in a timely manner. Other Participate in on-call rotation. Perform any other specific work duties and responsibilities as assigned by the Director. Keep the Director informed of staff and resident concerns, problems, accomplishments, morale, etc. May be required to report for duty for the duration of an emergency or natural disaster to assist in emergency procedures. Qualifications: Current licensure as a Registered Nurse or Licensed Practical Nurse in the state of Ohio. At least 2 years of nursing experience is required. At least 1 year of prior supervisory experience preferred. Excellent verbal, written and interpersonal communication skills Regular On site attendance required Benefits: Medical, Vision, & Dental insurance options! 403(b) retirement plan options with an employer match! Plenty of paid time off! Flexible schedules! Annual pay increases! Student tuition reimbursement & scholarship opportunities to help you reach your career goals through continued education! Opportunities for career growth within FVD! Equal Opportunity Employer Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Created: 2026-03-10