IT - Service - Associate OneSource Service Support ...

Job Description: Responsibilities: • To be the first line of support for the scientific community; reporting any concerns and ensuring these are closed out in a timely fashion, i.e., acting as a single point of contact and helping ensure minimal disruption. • Meet regularly with laboratory service providers to ensure open lines of communication and identify, review, and resolve issues in a timely manner and/or escalate as necessary. • Be the point of contact for equipment maintenance in liaison with team and customer lab staff, facilitating scheduling and hosting of engineering visits for maintenance and/or repair. • Support decommissioning of old instruments and related documentation • Assist in the onboarding of new instruments, coordinating with applicable parties to ensure timely installation • Be involved in improvement work linked to the assignment. • Execution of regular inventory activities utilizing asset management tracking tools • Manage the collection and shipment of pipettes for monthly calibration • Prepare lab equipment to be shipped off-site for depot service and process delivery upon return • Perform other tasks as needed Basic Qualifications: • High School Diploma or GED • 0-2 years of experience in a customer service focused role EEO: "Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of - Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans."

Created: 2026-03-10