System Support Analyst

Hansen Talent Group is hiring a Systems Analyst to support a large team in Columbia, SC. This opportunity supports critical production and pre-production systems in a fast-paced, high-availability mainframe environment. This role is ideal for someone who thrives in troubleshooting, performance tuning, and cross-team coordination. What You'll Do • Make recommendations to management to optimize system performance parameters and long-term stability. • Provide enhancement recommendations aligned with enterprise IT strategy and analyze change requests from maintainers. • Participate in development and review of custom integration solutions across applications. • Research and resolve complex production issues impacting internal and external customers. • Evaluate program interdependencies and assess downstream impact of changes or installations. • Support production implementations, releases, data conversions, and disaster recovery exercises. • Monitor system availability and coordinate team resources during high-impact deployments. • Act as an internal consultant and mentor to Production Support team members. • Provide training and guidance on current system functionality. • Perform installations, configuration, scheduling, tuning, and corrective actions in Production and Test environments. • Monitor batch job cycles, troubleshoot job failures, and engage App Dev or Tech Support when needed. • Analyze performance issues such as long-running jobs or CPU utilization concerns. What You'll Need • Technical experience in systems analysis, design, programming, or production support. • Strong Batch Mainframe experience. • Hands-on experience with JCL, Zeke Scheduling, and TSO. • Deep understanding of production system maintenance and impact analysis. • Knowledge of database management concepts and structured development techniques. • Experience supporting high-availability, multi-platform environments. • Strong troubleshooting and performance tuning skills. • Excellent communication skills - ability to coordinate with on-call App Dev and Tech Support teams. • Ability to work under pressure in a 24x7 support environment. • Strong attention to detail and teamwork mindset.

Created: 2026-03-10