Quality Assurance/Training Lead - 1st shift

Description Job Posting WE ARE LOOKING FOR INDIVIDUALS WHO ARE ENERGETIC, MOTIVATED, EAGER TO LEARN, GROW AND DEVELOP THEIR SKILLS, WHILE DISPLAYING A TEAM AND GROWTHMIND SET TO JOIN OUR GROWING PRINTING BUSINESS! Job Title: Quality Assurance/Training Lead - 2nd shift Department: Direct Mail Reports To: Production Supervisor FLSA Status: Non-exempt Pay Band: 5 Wage Range: $19 - $23 Shift: 1st Shift - 6AM-2PM, Monday-Friday Shift Differential: NA Base pay is based on job-related skills, experience, credentials, role scope, and location. Candidates outside the posted range are encouraged to apply, as qualifications and market factors may influence consideration. Job Summary: A Quality Assurance/Training Lead helps monitor and improve the quality processes implemented to ensure customer satisfaction, administers and supports the facilities training needs, makes continuous improvements to the processes that ensure Nahan meets training, quality, and profitability requirements per policies and procedures. Essential Duties and Responsibilities: Quality Assurance Leadership: Lead all Quality Assuranceprocesses, including continuities, signoffs, and samples, ensuring implementation across all employees. Monitor and audit quality assurance processes throughout the shift, recommending improvements as needed. Assist in resolving quality issues by gathering data, determining the scope, and quarantining products when necessary. Document and initiate root cause and corrective action activities for issues meeting the threshold. Assist with corrective actions for quality issues. Maintain and update QA documents, making recommendations for improvements. Training Coordination: Coordinate training activities for new hires and re-train for existing staff. Meet with Production Leaders at shift start up to play daily training needs. Collaborate with Training SMEs to ensure tailored training plans for each trainee. Ensure proper training documents are utilized and completed. Evaluate trainees to determine when they meet expectations outlined in trainees. Provide SOP Training for production staff. Maintain and update training documents, making recommendations for improvements. Customer Concerns: Assist in gathering information to address and resolve customer concerns investigations. Quality Control (QC): Collect and file all QC pulls from the previous shift. Verify that all "Match job" QC pulls have matching components. Support production in gathering and analyzing quality issue data. Perform daily weekly and monthly Total Productive Maintenance (TPM) tasks to ensure optimal equipment performance where applicable to QA. Follo all Nahan Safety and Quality Standards. Work assigned shifts, including weekends and overtime, as required. Perform other duties as assigned by the supervisor. Skills and Abilities Required: • Ability to training new hires with a person centered approach. • Strong attention to detail and ability to identify quality defects. • Ability to read and interpret work orders and technical specifications. • Strong Computer skills. • Ability to work independently, part of a team, training and coach others. • Strong communication skills (written, verbal and listening). • Excellent time management skills and organizational skills. • Proficiency/fluent with English language, both written and verbal. o Secondary language in Spanish or others, value added. Education and Experience: • High School Diploma or equivalent. • Post Secondary Education in Quality Assurance preferred. • Prior Printing/Training Experience Preferred. Education and Experience: High School diploma or equivalent. Post Secondary Education in Quality Assurance preferred. Prior Printing/Training Experience Preferred. Benefits Medical Dental Vision 100% Employer Paid Life Insurance 100% Employer Paid Short Term & Long-Term Disability Insurance Other Voluntary Employee Benefits i.e. (Accident & Critical Illness) 401K & Profit Sharing with Employer Match Vacation/Holiday Work Environment and Physical Demands The work environmental characteristics and physical demands described here are representative of those an employee encounters while performing essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. This job operates in a Manufacturing environment. While performing the duties of this job inside the manufacturing facility, the employee is frequently exposed to normal to moderate working conditions for a manufacturing facility with a noise level that is usually moderate to loud. The role routinely uses printing equipment and machines. While performing the duties of this job, the employee is regularly required to talk or hear. The employee may be required to stand for long periods of time as well as use hands or fingers to reach or handle, and to reach with hands and arms. The employee is regularly required to stand, walk, climb, balance, stoop, kneel, crouch or crawl. The employee will regularly lift up to 50lbs or more at a time. All vision abilities are required to encompass close-up work. Employees must be able to tolerate and endure extended seasonal hours and maintain alertness to meet deadlines. While performing duties of this job, the employee may be exposed to machinery and moving parts, airborne particles including paper dust and hazardous materials or fumes, which may require the use of PPE. The employee may be exposed to adverse weather conditions, extended seasonal hours, high precarious places, and confined spaces. The noise level in some of the work environments may require the use of hearing protection. About the Company Nahan was founded 60 plus years ago by a local family in the heart of Minnesota. It is a deeply human company from how we work with each other, how we serve our clients, to how we reach customers. We provide full service direct marketing with award winning results. Innovation and insight inform everything we do. Our success is rooted in putting people first, doing the right thing for our clients and associates and delivering the highest levels of quality. In a world where personalization and customization are valued above all, we make messages feel personal while keeping the process simple. We're here to listen to, create and deliver results to our clients. Our winning track record is based on proof, not promises. We consistently deliver big wins, better performance and continual growth for marketers. We're Nahan-real people making real connections. Disclaimer This job description is not a complete description of responsibility but reflects the general qualifications, duties and/or responsibilities necessary to perform this position. All candidates who receive a written offer of employment will be required to successfully complete and pass a background check, a physical test, as well as test for commonly abused controlled substances in accordance with the Company's Drug Free Workplace Policy. Nahan reserves the right to revise the job description as a circumstance warrant. Nahan is an at-will employer, which means that either the employee or the company may terminate the relationship at any time, with or without notice, and with or without cause. Nahan is proud to be an equal opportunity employer committed to fostering a diverse and inclusive workplace. We do not discriminate based on race, color, religion, sex, national origin, age, disability or any other characteristic protected by law.

Created: 2026-03-10