Director of Hospitality & Operations (General Manager)

Job Description Please note that a cover letter, in addition to a resume, is required to be considered for this position. Director of Hospitality & Operations (General Manager) Job Description Summary / Objective This role will lead and elevate Wooden Hill's on-premise hospitality business from good to great, strengthening guest experience, team development, operational systems, and profitable growth across the taproom, kitchen, café, and events. Key mission elements include: driving revenue (+20% target), strengthening margin performance, leading teams, improving service consistency, launching the café concept, expanding events, and building scalable systems for long-term growth. Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Leadership & Culture Lead, train, and mentor taproom and kitchen teams to embody Wooden Hill's culture of warmth, respect, and teamwork. Build systems of accountability and continuous improvement. Model professionalism and composure during high-volume service. Operations Management Oversee daily operations for taproom and kitchen, ensuring safety, cleanliness, and efficiency. Maintain organized facilities and enforce zero-injury standards. Run leadership meetings across Taproom, Kitchen, Production, and Events/Marketing. Ensure schedules are posted at least three weeks in advance and manage staffing levels appropriately. Team Development Lead hiring, onboarding, training, and ongoing development for all hospitality employees. Conduct quarterly 1:1s and support staff growth and engagement. Address performance issues proactively; recognize and celebrate wins. Financial & Strategic Oversight Own taproom and kitchen P&L performance; monitor sales, labor, COGS, and expenses. Collaborate with ownership on pricing, menu engineering, and cost control. Support organizational goal-setting and cross-department alignment. Marketing & Guest Engagement Partner with events/admin teams on promotions, programming, and customer engagement. Serve as an enthusiastic brand ambassador. Oversee execution and performance of loyalty and rewards programs. Continuous Improvement Strengthen structured onboarding and communication systems across departments. Document and refine SOPs that support long-term scalability. Competencies Leadership & People Development Hospitality & Guest Experience Excellence Operational Systems & Process Management Financial Acumen (P&L, labor, COGS, metrics-driven decision-making) Strategic Planning & Execution High-volume Service Management Communication & Cross-functional Collaboration Problem-solving, organization, follow-through Digital fluency (POS, inventory, CRM, scheduling, Google Workspace, Slack, ChatGPT, dashboards, etc.) Supervisory Responsibility This position does have supervisory responsibility. Supervises: All taproom and kitchen staff Event, administrative, and production staff as needed Work Environment This role operates in a Food & Beverage environment with fast-paced, high-volume service conditions. The GM is present on the floor regularly and collaborates closely with FOH, BOH, events, and production teams. Physical Demands Per the request form, this role requires frequent standing and movement throughout the taproom and kitchen, but does not require heavy lifting. Regularly required to talk, hear, stand, walk, reach, and use hands for handling or operating equipment. May occasionally lift up to 20 pounds. Position Type / Expected Hours of Work This is a full-time position. Standard hours: Standard office hours with evening & weekend availability as needed, especially during peak service periods and events. Travel Travel needs are currently unclear. This may include occasional offsite events or community engagements as determined by the ownership team. Requirements Required Education and Experience Bachelor's degree (business, hospitality, or related field) preferred. 7+ years progressive hospitality management, including 3+ years as a GM or Director-level operator with full P&L responsibility in a high-volume venue (~$5M+ annual revenue). Demonstrated leadership of 30+ team members with 3-6 FOH/BOH leads. Track record showing at least two of the following: Reduced prime cost by ≥3-5 pts or sustained ≤58%. Improved NOI by ≥3 pts while maintaining guest ratings. Launched new daypart/program (café, brunch, events, loyalty) with positive economics in ~120 days. Implemented loyalty/CRM program increasing frequency or ≥20% tender share. Reduced 90-day washout ≤15% or voluntary turnover ≤25%. ServSafe Manager/CFPM and responsible alcohol service training (or obtain within 30-60 days). Regular evening/weekend presence required. Preferred Education & Experience Experience scaling a site from ~$4-6M to $7-10M+. Brewery/taproom experience; Cicerone Beer Server certification (or obtain within 60 days). Proven success building scalable SOPs and training systems. Experience collaborating cross-functionally with events/marketing to achieve revenue goals. Benefits Beer and Food Benefits • Six free cans of beer per week (employee's choice) • One free pour of beer after the last shift of the day • One free meal per 4+ hour shift Employee Discount • 50 percent off all beer, non alcoholic beverages, and food • At cost merchandise discount Family and Friends Discount • 20 percent off all beer, non alcoholic beverages, food, and merchandise for your family and friends that accompany you to the taproom Health Insurance • Eligible after working one full calendar month • Employer pays for 50 percent of premium Dental Insurance • Eligible after working one full calendar month • Employer pays for 50 percent of premium Vision Insurance • Eligible after working one full calendar month • Employer pays for 75 percent of premium Basic Life Insurance • Eligible after working one full calendar year • $50,000 Basic Life Insurance Plan • Employer pays 100 percent of premium 401k + Company Match • Eligible after working one full calendar year • We match 100 percent of employee contributions up to the first 5 percent of pay Time Off • Eligible for four weeks of paid time off after working six consecutive months (PTO may be prorated your first year depending on your start month; runs on a calendar year basis) • Eligible for 40 hours unpaid time off effective upon hire • Eligible to accrue one hour of Sick and Safe Leave for every 30 hours worked upon hire (maximum of 48 hours accrued per year) How to Apply To ensure you have read this entire description and pay attention to detail: Send an email to Attach your resume and cover letter Use the subject line: Wooden Hill Application - Director of Hospitality and Operations

Created: 2026-03-10